We're a Midlands housing association, providing quality affordable homes across the Midlands.

Who are we?
35000

Homes across the Midlands

51

Local authorities

70000

Tenants using our services

  • We provide a range of housing options for those who need an affordable place to call home 
  • Balance great tenant service and value for money
  • We build new homes for social and affordable rent and support those who want to move into home ownership
  • Be the first point of call for others in the sector, and those who want to work in partnership with a leading housing provider

 

24
Annual Performance Report

Find out how we performed in the last financial year and what we've committed to improve on in the year ahead.

Read the report
A repairs operative changing a light bulb
Supply to us

We have contracts with over 140 different suppliers providing organisations of all sizes with opportunities for business.

Find out more
Cover Of Our New Corporate Plan
Our corporate plan

Our corporate plan, Tenants at Heart, lays out our strategy up until 2030. It puts tenants at the heart of everything we do. 

Take a look at the plan

Accessibility statement

Always keeping you, our Tenants at Heart, we’re keen to make our services easier for everyone to use. Read our accessibility statement to hear about our AA status for accessibility under the WCAG 2.2 standards.

Find out more
W3C Logo Accessibility
A Midland Heart employee smiling

Our service standards

We deliver a number of different services, and our service standards help you to know what to expect from us, click the button below to take a look.

Find out more

Our customer service standards

It's really important to us that we're treating our tenants with respect and courtesy, which is why we embed the #MHMindset. This covers our culture as an organisation and the behaviours that we ask our colleagues to demonstrate on a daily basis. 

Find out more
Trustpilot

Our partnerships