We want to make sure you feel heard, understood and informed whenever you contact us. If English isn't your first language, we can support you with our translation and interpretation services to make sure you can understand important information about your home and tenancy and can properly discuss any issues you might have.
What languages do you support with?
Our most popular language support requests are for Polish, Somali, Urdu, Punjabi Arabic, and Farsi but we can help with other languages too. Just let us know whenever you get in touch, and we’ll make sure you get the language support you need.
Interpretation support
We offer Language Line, a telephone interpreting service that connects you to our Hub and other teams.
How does it work?
When you call our Hub team, or when one of our colleagues comes out to see you, tell us the language you’d like to speak in. Our team member will connect you to Language Line where an interpreter will be ready to help. The interpreter will directly translate the 3-way conversation between you and our team member, so we can talk to you in your preferred language.
Translation support
Printed translations and accessible formats
You can request a printed translation or accessible format, such as large print, easy read, or braille, for any document that we send to you. Call our Hub team on 0345 60 20 540 and we’ll get that sorted for you.
Website accessibility
Our accessibility settings let you translate our website into 28 different languages using Google Translate. Just click the ‘Change accessibility’ button at the bottom of any web page to choose your preferred language.
If you’d like to talk to us about our language support services, please call our Hub team on 0345 60 20 540.
