Our social media channels are here to help you stay updated and connected—wherever you are!

Take a look at the platforms we use below and follow us to stay in the loop.

Our social media accounts are there to help us build an online community with our tenants. 

  • We use your feedback to make improvements
  • Understand how you feel about our services
  • Take on board your suggestions
  • Have a chance to chat to you online!

We wanted to share some top tips on how you can stay safe when you’re online.

  • Use strong passwords - use a mix of letters, numbers, and symbols
  • Keep your personal information private - this includes home address, contact number, email address and bank details
  • Don't share your location publicly - especially when you're away from home
  • Think before you click - if you've got a suspicious message or link - don't click it!
  • Update your devices regularly - there's usually important security fixes

We want our social media channels to be a safe and comfortable place for both tenants and colleagues, so we have a few house rules that we all need to follow...

  • Call us to report emergencies – Please don’t report emergencies on social media as we might not see it in time. Call us on 0345 60 20 540 so that we can help you as quickly as possible.
  • Be kind – We’re all a part of the same community, so let’s treat everyone the same with respect and kindness and create an inclusive and welcoming space for all.
  • Zero tolerance for bullying and hate speech – Bullying of any kind isn’t allowed or any degrading comments related to race, religion, culture, sexual orientation, gender, age, disability status or identity.
  • Avoid posting names publicly – If you’d like to make a complaint about our staff, contractors or report another tenant, please send us a private message and we’ll look into it. Please do not share photos or videos of your neighbours or the outside of anyone’s home publicly.
  • Keep it relevant – Our social media channels aren’t the place for followers to advertise goods or services.
  • If unsure, ask for help – No question or concern is small or silly, please send us a message privately and we will always do our best to support you.
  • Monitoring our accounts – You can message us at any time, but we won’t be online 24 hours a day. We will be available between Monday – Friday from 10am – 4pm.
  • Responding on social media – We try our best to reply as quickly as possible, but please allow up to 2 working days during busy periods.
  • Deleting/blocking comments – If you don’t stick to the rules, we may not be able to deal with your query and may have to delete your comments or block you from messaging us.
Online safety tips

We wanted to share some top tips on how you can stay safe when you’re online.

  • Use strong passwords - use a mix of letters, numbers, and symbols
  • Keep your personal information private - this includes home address, contact number, email address and bank details
  • Don't share your location publicly - especially when you're away from home
  • Think before you click - if you've got a suspicious message or link - don't click it!
  • Update your devices regularly - there's usually important security fixes
House rules

We want our social media channels to be a safe and comfortable place for both tenants and colleagues, so we have a few house rules that we all need to follow...

  • Call us to report emergencies – Please don’t report emergencies on social media as we might not see it in time. Call us on 0345 60 20 540 so that we can help you as quickly as possible.
  • Be kind – We’re all a part of the same community, so let’s treat everyone the same with respect and kindness and create an inclusive and welcoming space for all.
  • Zero tolerance for bullying and hate speech – Bullying of any kind isn’t allowed or any degrading comments related to race, religion, culture, sexual orientation, gender, age, disability status or identity.
  • Avoid posting names publicly – If you’d like to make a complaint about our staff, contractors or report another tenant, please send us a private message and we’ll look into it. Please do not share photos or videos of your neighbours or the outside of anyone’s home publicly.
  • Keep it relevant – Our social media channels aren’t the place for followers to advertise goods or services.
  • If unsure, ask for help – No question or concern is small or silly, please send us a message privately and we will always do our best to support you.
  • Monitoring our accounts – You can message us at any time, but we won’t be online 24 hours a day. We will be available between Monday – Friday from 10am – 4pm.
  • Responding on social media – We try our best to reply as quickly as possible, but please allow up to 2 working days during busy periods.
  • Deleting/blocking comments – If you don’t stick to the rules, we may not be able to deal with your query and may have to delete your comments or block you from messaging us.