Repair complaints
Not happy with the repair service you’ve received? Have you got unresolved repairs that need looking into?
You’ve come to the right place. (Or to tell us for the first time about something that needs repairing, please click here.)
If you’re unhappy with something that we’ve done, the first thing you need to do is to tell us about it.
Our internal complaints process is independent from other departments and helps us improve our services. Our aim is to put things right where we’ve got it wrong.
Just like a legal claim, we’ll pay compensation to you where this is the right thing to do. Our team are experts in resolving difficult repairs cases such as damp and mould or where residents are having issues with pests. Most importantly it’s a free service.
Please fill out the form at the bottom of this page to speak to our dedicated tenant liaison manager, who will help to put things right.
If you’ve already been through our complaints process and you’re still not happy, there are other options available to you.
We’re registered with The Housing Ombudsman Service which was set up by law to look at complaints about housing organisations.
They offer an independent and impartial service to help to resolve disputes involving tenants and leaseholders of social landlords. You can make a complaint to the Ombudsman free of charge if you’ve reported your problem to us and you’re not satisfied with the response.
