Whether you best associate with the term Tenant, Resident, Occupier, Leaseholder, Shared Owner, Homeowner, Freeholder etc., we have a commitment to meet your expectations, tackle your concerns and focus on your priorities.
Having heard your feedback we understand that “The Leasehold Team” did not best reflect or represent everyone in this regard. Taking your suggestions on board, we have changed our name to The Homeownership Team. We still cover all things related to leasehold, shared ownership, right to buy/right to acquire and a portfolio of commercial lets and are here to listen to your feedback, answer any questions you may have and make sure you receive a brilliant service in your home
For any enquiries about your home, you can email your Homeownership Officer on homeownership@midlandheart.org.uk.
Our team
We’re made up of four Homeownership Officers, two Administrators, a Homeownership Manager and a Head of Mutuals and Homeownership.
The team cover all things related to leasehold, shared ownership, right to buy/right to acquire and a portfolio of commercial lets.
We’re here to listen to your feedback, answer any questions you may have and make sure you receive a brilliant service in your home.
To see the entire team, please click here.
For any enquiries about your home, you can email your Homeownership Officer on homeownership@midlandheart.org.uk
Housing Advice Team
In addition to the Homeownership Team, we have a specialist team within our Hub, called the Housing Advice Team, who are trained, skilled and knowledgeable about Leasehold and Shared Ownership.
They will be able to answer your questions and get the process started for you, when it comes to things like:
- Staircasing
- Lease extensions
- Anti-social Behaviour
- Right to Buy
- Right to Acquire
- Resales
- General Enquiries
- Service Charges
You can call a member of our dedicated team on 0345 60 20 540 and ask for the Housing Advice Team.
Who do I contact about my property/where I live?
If your enquiry relates to a repair, please report this directly to our Hub on 0345 60 20 540.
For all other enquiries you can be supported by our dedicated Housing Advice Team (HAT). If you call 0345 60 20 540 and ask for the Housing Advice Team, please. They are best placed to help in the first instance as our Estates Officers (Homeownership) may be out and about on their patch. Should your query be a little more complex it will be passed to the Estates Officers (Homeownership) by the HAT and they will respond to your query as soon as they can.
If you are looking to sell your property, please contact the Resales Officer(s) via email on resales@midlandheart.org.uk.
Right to Buy and Right to enquire queries can also be directed to this email address.
Some other useful contacts include;
- For Shared Ownership and Commercial - homeownership@midlandheart.org.uk.
- For Mutuals - mutuals@midlandheart.org.uk.
- For Leasehold Schemes for the Elderly - lse@midlandheart.org.uk.
What if I am not happy about the service I am receiving?
We want to deliver a first-class service to our customers, however if you remain unhappy about any element of your service, you can make a complaint here.
You can also let us know using the email addresses on this page.
If you tell us you’re unhappy with any part of your service, we’ll make sure we get this to the right person who will look in to this for you and respond to any concerns you have.
