Our team
We’re made up of four Leasehold Property Officers, two Administrators, a Leasehold Manager and a Head of Mutuals and Leasehold.
The team cover all things related to leasehold, shared ownership, right to buy/right to acquire and a portfolio of commercial lets.
We’re here to listen to your feedback, answer any questions you may have and make sure you receive a brilliant service in your home.
To see the entire team, please click here.
Housing Advice Team
In addition to the Leasehold and Shared Ownership Team, we have a specialist team within our Hub, called the Housing Advice Team, who are trained, skilled and knowledgeable about Leasehold and Shared Ownership.
They will be able to answer your questions and get the process started for you, when it comes to things like:
- Staircasing
- Lease extensions
- Anti-social Behaviour
- Right to Buy
- Right to Acquire
- Resales
- General Enquiries
- Service Charges
You can call a member of our dedicated team on 0345 60 20 540 and ask for the Housing Advice Team.
Who do I contact about my property/where I live?
If your enquiry relates to a repair, please report this directly to our Customer Hub on 0345 60 20 540.
For all other enquiries you can be supported by our dedicated Housing Advice Team (HAT). If you call 0345 60 20 540 and ask for the Housing Advice Team, please. They are best placed to help in the first instance as our Estates Officers (Leasehold) may be out and about on their patch. Should your query be a little more complex it will be passed to the Estates Officers (Leasehold) by the HAT and they will respond to your query as soon as they can.
If you are looking to sell your property, please contact the Resales Officer(s) via email on resales@midlandheart.org.uk.
Right to Buy and Right to enquire queries can also be directed to this email address.
Some other useful contacts include;
- For Shared Ownership and Commercial - leaseholdservices@midlandheart.org.uk.
- For Mutuals - mutuals@midlandheart.org.uk.
- For Leasehold Schemes for the Elderly - lse@midlandheart.org.uk.
What if I am not happy about the service I am receiving?
We want to deliver a first-class service to our customers, however if you remain unhappy about any element of your service, you can make a complaint here.
You can also let us know using the email addresses on this page.
If you tell us you’re unhappy with any part of your service, we’ll make sure we get this to the right person who will look in to this for you and respond to any concerns you have.
