We offer a range of services and some simple adaptations such as grab rails and ramps. We’ll work closely with you to find the options that best suit you

How do I apply for adaptations?

Step 1 – To make sure we adapt your home to meet your individual needs, you’ll need to contact your local authority so they can arrange for an Occupational Therapist to come out and assess your situation.

The Occupational Therapist will need to fill out this form. If you’re unsure of who to contact you can speak to us first on 0345 60 20 540 or email us.

Step 2 – Once you’ve had a visit from an Occupational Therapist you’ll need to send us their written recommendation and completed form. You can email us or post it to:

Midland Heart Aids and Adaptations
Asset Management Department
20 Bath Row
B15 1LZ

Once the form has been received:

  • Any requests classed as a minor adaptation will be acknowledged by letter within a week, providing a decision.
  • Any requests classed as a major adaptation will be acknowledged by letter within a week, the adaptation may require further information. A decision will be made and a letter advising of the outcome will be sent within 3 months.

We aim to have the approved adaptations completed within 6 months, however in some circumstances it can take up to 18 months. In the meantime we can offer you advice and alternative options that could be better suited to you.

Will I have to pay for adaptations?

Don’t worry, you won’t be charged for any adaptations provided by us. However, if a lift is provided, you will be asked to pay a service charge to help us to fully maintain the lift and replace it in the future if needed.

If you receive Housing Benefit, the cost of the service charge will be covered and you won't need to pay any extra money

Do I need permission if the local authority are doing the adaptation in my home?

If you have already contacted an Occupational Therapist and your local authority has confirmed you are eligible for Disability Grant Funding, we will be asked by the local authority to allow permission for the works to be completed in your home.

We will normally grant permission, but some more extensive works may need us to fully investigate first.