Click here to report a roof repair.

What will happen to my roof?

We understand how frustrating it can be to have issues with your roof. Roofing repairs can be tricky but we're working with our partners to make sure that they're completed as soon as possible, while minimising disruption to you and your home.

After reporting your roof repair, if required, we’ll send out a repairs operative to make sure your home is safe.

This includes:

  1. Minimising water damage
  2. Removing loose tiles
  3. Covering a hole with plastic sheeting

These steps are generally temporary while we arrange a full roof repair with one of our approved partner contractors.

They will aim to complete your repair within 28 days but please bear with them as roofing can be a complex repair to complete.

If you have any questions or you’re still waiting for an appointment from them, please call us on 0345 60 20 540 and we’ll look into it.

Emergency repair

Emergencies include:

  • Loose or multiple missing tiles
  • Lead flashing for chimney stacks and loose brickwork
  • Health and safety risks like hanging tiles over footpaths or entry points

Please call us on 0345 60 20 540 to report an emergency.