• Have your voice heard

    There are lots of ways you can get involved depending on your interests and free time

    Find out more

Getting involved

Our Customer Scrutiny Team works with you to help to shape and improve the services we provide to you. By getting involved with us you can help to give us a fresh perspective of how things are working and work with us to make improvements to the services you receive.

There are a number of different ways that you can get involved with us depending on your interests and the time you would like to give.

This way to get involved 👇


  • Customer Oversight Group

    Our Customer Oversight Group meet bi-monthly to monitor and review the impact and outcomes of all Customer Scrutiny and involvement activities carried out. By getting involved with this group, you would also ensure that we meet all of our regulatory requirements from the Regulator for Social Housing. 

    Time involved - 4 hours bi-monthly

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  • Customer Scrutiny Panel

    Our Customer Scrutiny Panel uses a range of methods to carry out robust reviews of how our services are performing to provide feedback and recommendations on findings that we turn in clear actions. You would also work with us to monitor and review our performance against our service standards.

    Time involved – 3 hour meetings approximately fortnightly for a set project time of around 3 months (approx. 6 meetings), 3/4 projects throughout the year

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  • Task and Finish Group

    You would work with us to discuss or monitor a particular subject/service or change for a set period of time. Each task will be given a timescale and you will work with us from the start to the finish of the project.

    Time involved - time changes depending on the task

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  • Place Champion

    You would be our ‘eyes and ears’ on the ground, giving us regular feedback on the area you live. This would include giving us feedback on the quality of our environmental services, letting us know about any communal repairs and reporting any anti-social behaviour (ASB) to us.  We give our Place Champions regular feedback on what has happened with the feedback you give us.

  • Surveys and consultations

    Give us your feedback and tell us has and hasn’t worked well in a specific area so we can improve your services. Through consultations you can also get involved in giving us your views on upcoming changes to policies. You can complete these activities from the comfort of your own home in a number of ways, including through the post, online or over the phone.

    Time involved – 5-10 mins per survey as required

If you would like to get involved in any of the activities listed please complete our expression of interest form.

Once we have received your form, we will be in touch with you.

You can also contact us using any of the methods below. We will be more than happy to help you find a way to get involved that suits you, or to answer any questions you may have:

By post - Customer Scrutiny Team, Midland Heart, 20 Bath Row, Birmingham, B15 1LZ

Email - customerscrutiny@midlandheart.org.uk  

Call - 0345 60 20 540 

Drop in Sessions

Drop into one of the customer scrutiny team’s virtual sessions on Microsoft Teams where one of the team will be happy to answer any questions about getting involved.

first Wednesday of every month 3pm – 4pm

Sessions are the first Wednesday of every month so drop by any time between 3pm - 4pm. You can drop in here!