Project date – November 2025

Project brief

Your feedback told us that you feel a key priority of ours should be to demonstrate that we listen and understand your needs especially where you've told us you have a particular vulnerability. My Scrutiny has been commissioned to explore the current actions and assurances we have in place to deliver this and test their effectiveness.

Recommendations

  1. Have a process and review of how staff can accommodate tenant communication needs
  2. Provide clarity on how we review risk alerts and records relating to tenant vulnerability to ensure they are up to date.
  3. Ensure that all front-line teams have an audit process to ensure staff compliance with the recordings of vulnerability.
  4. Create a module of education for the importance of tenants updating us when their vulnerabilities change

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Our Tenant Scrutiny projects