Working with partners to deal with ASB

Our Tenants ASB 26/06/2025

Midland Heart Employees Speaking To One Another

We received complaints from residents about antisocial behaviour (ASB) that was happening in one of our communities. We worked closely with the police and the court to try and resolve the matter, using the most appropriate and correct measures available to us.

What were the concerns?

Several residents got in touch to tell us about ongoing antisocial behaviour, which stemmed from one property in particular. The reports related to a mum and her son, who was initially given a 12-month injunction* which prevented him from visiting the area for 12 months.

However, when the injunction ended, the son returned to the area, which resulted in residents getting in touch with us again to report further instances of antisocial behaviour.

*An injunction is a civil court order designed to stop or prevent a person from engaging in anti-social behaviour. It's a tool used to address issues like harassment, nuisance or the potential for harm caused by a person's actions. 

How did we help?

Due to the nature of the antisocial behaviour, the police became involved. Our Tenancy Services Officer visited the property with the police to discuss the complaints that had been made with the mum and the process involved in taking action.

Further antisocial behaviour carried out by the mum and her son led to us applying for an injunction, which was granted against both individuals.

What was the outcome?

When the son reoffended, we returned to court to get the injunction extended. Following a court trial, we were granted full possession of the property.

Sue, our Operations Manager, said “As a team managing antisocial behaviour in our neighbourhoods, it is important that we listen to what our tenants are telling us.  ASB affects communities greatly and we’ll take firm action along with partners to make our communities safer places to live”.

Partnership working

When it comes to tackling ASB, numerous organisations, including the police and local councils tend to be involved, as well as ourselves. We work closely together to combine our different responsibilities and powers and deliver the best possible solution, depending on the circumstances at hand.

If you are threatened or assaulted, or if you believe a crime is being committed, you must report it to the police immediately.

For more on ASB, including what is classed as ASB and what isn’t, how we can support you and how to report incidents of ASB, take a look at this information.