As we enter the new financial year, we want to share how we plan to reinvest your rent to improve your home, your neighbourhood and the services you receive from us.
Our plans are shaped by your feedback. And to make sure we can deliver what you’ve told us you need, for every £1 of rent we receive, we’ll invest £1.74 back into your homes and services in the year ahead. Read on to find out how we’re making it happen.
Making homes fit for modern living
- You said: You want decent, safe homes that meet modern living standards and are sustainable to live in.
- We are: Investing £4 million to help modernise homes, alongside our planned programme of improvements to kitchens, bathrooms, roofs and windows. This builds on last year’s work, where we upgraded 300+ properties, with 300 more planned for 2026/27.
Tackling energy efficiency and the cost of living
- You said: You’re worried about the rising cost of living, especially energy bills. You also told us to make our improvement works a priority for homes with the lowest energy efficiency ratings.
- We are: Investing £10.3 million in our Retrofit Programme during 2026/27, with an aim to make around 1,000 homes more energy efficient. By the end of the year, 88.2% of our homes will be EPC C or above, keeping us on track to meet our goal of getting all our homes to an EPC C rating or above by 2030. For you, this means lower energy use, improved comfort and better value for money.
Keeping you safe in your home
- You said: Feeling safe in your home is important to you.
- We are: Increasing investment in building safety and compliance, with continued 100% gas and electrical safety compliance across our homes. We’re increasing water sampling to make sure our water systems are safe for you. We’re also investing in our repairs and frontline teams to reduce outstanding repairs, improve our response times and deliver a more reliable service.
Investing in repairs and maintenance
- You said: You told us you want repairs completed sooner and more reliably.
- We are: Continuing to invest in looking after our existing homes, with our own in‑house repairs team supported by trusted subcontractors. This is a long‑term investment of over £30 million a year, helping to speed up repairs and keep standards high. Since 2023, we’ve reduced work in progress from around 10,500 jobs to around 6,000, and this investment will help drive that number down further. We’re continuing to invest in our colleagues, core systems and new technology to support better planning, communication and delivery of repairs services.
Building new, high‑quality homes
- You said: You want more genuinely affordable homes for local communities.
- We are: Continuing to build new homes all at EPC B or higher. We built 356 homes in 2025/26, and we’re on track to build around 2,400 new homes over the next four years, helping us achieve our target of building 2,750 new homes by 2030.
Making your rent go further
Your feedback and what’s important to you drives every decision we make. Even with rising costs, we’re still financially strong and we’ll continue to act on your feedback to reinvest your rent in to improving your homes, neighbourhoods and services.
Read our latest corporate plan, Tenants at Heart, to learn more about how we’re supporting you over the next five years.
