We’re committed to getting it right first time. We’ve invested time in training our staff and creating specialist, dedicated teams to help with housing management issues or repairs.
Our highly trained specialist team members are well equipped to deal with your queries at the first point of contact.
To make it easier you can access a number of our services below, such as setting up a direct debit, paying your rent, money advice and much more. We'll respond to your query in 10 days, any repairs that need to be booked will be completed within 14 days after the initial 10 day period.
In an emergency you can contact us using our Emergency Contact Information. If you need to speak to us in normal working hours ou can reach our customer hub on 0345 60 20 540.
Under the Data Protection Act (2018) we collect your information so we can manage and support our relationship with you, comply with legal obligations and improve our services. Any information you provide, will be used to process your request in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR)
You can find out more about how we process your data and your rights under the Data Protection Law on our Privacy Notice
Repairs you are responsible for
We put your safety first by ensuring your home is secure and well maintained when you move in. This short video will explain who is responsible for repairs in your home.
Damp and Mould
As a Midland Heart customer, you are responsible for reducing the impact of condensation in your home, which if left, can cause mould to grow. This short video will show you how to reduce condensation in your home.
What to expect from your new tenancy
Renting a home from Midland Heart? Find out what to expect from your tenancy agreement.
Our team of Money Advisers are trained to help our customers with free benefit and debt advice. View one person's story and find out how we can support you.
Can I keep a pet?
Want to keep a pet in your home? This video explains the permissions you need and how many you can have in your household.
Leaving your tenancy
Ending your tenancy? You'll need to let us know at least 4 weeks before you leave. This short video explains everything you need to know about your responsibilities.
When you end your tenancy with Midland Heart, you need to let us know at least 4 weeks before you leave your property in writing.
This video will explain your responsibilities when ending your tenancy with Midland Heart.
When winter approaches it's a good idea to check your heating is working properly. This video will show you how to check your heating system including your boiler.