Despite our best efforts, from time to time we might not meet the standards that we set ourselves. In these cases you may want to make a formal complaint. Our complaint policy can be found here
What can you complain about?
- If we have not met a published Service Standard or have not taken action within agreed timescales
- We have not acted in line with our policies and procedures to a customer request
- If there has been poor conduct by Midland Heart staff, agents or contractors
If your complaint does not fall within these categories you can still get in touch and provide feedback via our comments section.
If you have a complaint about the behaviour of one of your neighbours this may be classed as anti social behaviour (ASB). We have developed different processes to help you with these issues and you can visit our dedicated ASB section to find out more.
Independent Housing Ombudsman Complaints Midland Heart
The Independent Housing Ombudsman (IHO), of which we are a member, have published a new Complaints Handling Code that sets out good practices that will allow landlords to respond to complaints effectively and fairly.
The Housing Ombudsman expects Landlords to carry out regular self-assessment against this Code and take appropriate action to ensure their complaint handling is in line with the Code.
Download our self assessment
Why do we collect personal data of individuals?
This form is for customers and service users to make a complaint about our serice. We'll use the information to support with the complaint
If you are a legal representative and would like to make a public liability claim against Midland Heart through the Ministry of Justices portal you will find details of our insurers below:
Policy Number: JHA-22S521-0013
Insurer: Zurich Municipal
Portal ID: C00108
Policy Holder: Midland Heart Ltd