My Voice

No commitment – join in when you’d like to

If you want to be involved in helping us shape our services but feel like you’re limited on the time you can commit, joining our survey mailing list is a great way to get your voice heard. 

You’ll get an email when a new survey goes live (usually about once a month), and you can decide whether or not you’d like to give feedback on that topic.

You also have the option to sign up for postal surveys, which will come to you with a freepost envelope so you can send them back to us with no cost to yourself.

Join our survey mailing list

Give us feedback once a month

If you love your local area and would like to help us keep the building you live in safe and tidy, become an Estate Champion. This means filling in a monthly report on services like window cleaning and grounds maintenance, as well as letting us know about any anti-social behaviour.

We’ll work directly with our Estates and Tenancy Services colleagues to make sure any issues get resolved.

Ask us about the options

This is the best way to give us feedback on the things that matter most to you. We run a range of meetings on topics such as communication, energy efficiency, repairs, and rent increases – you can come along to whichever ones interest you.

My Experience groups generally occur on a “one-off” basis, essentially like focus groups, and cover a wide variety of topics.

We’re open to any new ideas and we’re also happy to arrange Q&As with colleagues from other teams.

4 or 5 meetings per project

My Scrutiny is an area of My Voice that requires more of a time commitment, but is invaluable in helping us review and improve our services.

You would sit on a Tenant Scrutiny Panel and carry out in-depth reviews of a particular area – for example, our Digital offer, or Fairness & Respect. They look at our current processes and make recommendations for improvement which we will act on.

6 meetings a year

If you want a direct way to hold us to account and ensure we’re doing what we say we will, My Impact is the group for you.

The group meets 6 times per year and reviews a wide range of information to ensure that we’re on track with all of our projects and action plans and auditing evidence to make sure we’re meeting all the standards set by the Regulator for Social Housing.

We will ask you to do some preparation before these meetings, but you’ll be able to see the impact of your hard work pay off as this group really helps to shape our services.