It's important to us that we provide clear information on rent charges, reviews and annual increases so that you fully understand how we calculate your rent. Please browse the information below to help you understand how we do this.
You can also read this document to help you understand your rent review letter.
Annual rent review
Every year we review the rent that you pay for your home. We use a formula introduced to all Councils and Housing Associations by the Government.
From April 2016 to March 2020, there will be an annual 1% decrease on the rent charge.
The aim of the annual review is to create a fair system for customers regardless of whether they are a council or housing association tenant; Customers should be paying a similar rent to others living in the same size property in the same area.
The rent review takes into account several factors:
- The size of the property
- The valuation of the property
- The average household income for the county in which you live
The Government sets a maximum increase level for any single year. The majority of the rent increases occur in the first week of April.
We will write to you before the increase, giving a clear calendars month notice of the proposed rent increase.
What if I disagree with my rent increase?
If you disagree with the proposed new rent and you wish to appeal, then you must make an application of appeal to First Tier Property, an independent body, within one calendar month of you receiving your rent review letter.
First Tier Property have very strict timelines. If you make an application of appeal after one calendar month, it will be dismissed.
The details of the First Tier Tribunal are:
First Tier Tribunal
Centre City Tower
5-7 Hill Street
Tel: 0121 600 7888
Fax: 01264 785 122
This office covers the following:
Metropolitan districts: Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall, Wolverhampton.
Unitary authorities: Derby, Leicester, Rutland, Nottingham, Herefordshire, Telford and Wrekin and Stoke on Trent.
Counties: Derbyshire, Leicestershire, Nottinghamshire, Shropshire, Staffordshire, Warwickshire and Worcestershire.
We include service charges as part of your total rent and these are set out in your tenancy agreement. These charges pay for services to properties such as flats, maisonettes or sheltered accommodation that benefit from extra facilities in shared areas like:
- Cleaning halls and stairs
- Shared lighting
- Warden services
- Rangers services
- Laundry facilities
- Door-entry systems and fire alarms
- Cleaning windows
For the majority of our stock (which are rented units) we operate fixed service charges. This means that the charges change annually according to a fixed formula (e.g. based on actual costs or contractual uplifts by Retail Prices Index on the Retail Prices Index).
For our owned/shared ownership properties we operate variable service charges. The difference with variable service charges to fixed service charges is that we issue audited accounts out to residents each year and if the scheme has a surplus or a deficit this is rolled over to the next financial year for the scheme depending on the actual expenditure.
A surplus means if there is a credit this is passed over to the residents so they pay less for their service charges. If the scheme is running at a deficit, then residents will have to pay more for their service charges.
Pay your rent
- Rent information
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- Setting up a direct debit
- Help with Universal Credit and other benefits
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- Help if you are receiving Universal Credit
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Repair responsibility tool
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- Keeping pets in your home
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- Damp, mould and condensation
- Energy Efficiency
- Winter Planning
- Pests and vermin
- Managing fire safety in your home
- Antisocial Behaviour (ASB)
- Environmental services
- Right to Buy or Acquire (RTB/RTA)
- Shared ownership and leasehold
- Getting Involved
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- Customer app