Repairs to your home

We understand how important your home is to you, and repairs are an important part of keeping you house proud. Sometimes repairs can be needed due to general wear and tear or sometimes things just go wrong and need some extra attention. There are certain repairs and work that we simply can’t cover and both of these areas are explained in more detail within this section. You can also find out more by reading our fact sheets about your responsibilities inside and outside your home and about gas and heating systems.

How do I report a repair?

Before reporting a repair you should check our Repair responsibility tool to understand what is your responsibility, or you can watch our short video. If you still need a repair you should complete this form with the details.

When arriving at your home to carry out your repair, all of our staff and contractors should show you photo identification. If for any reason this doesn’t happen you should ask to see it and if you have any concerns please always check with us first by giving us a call.

We are committed to providing a high quality maintenance programme for our customers.

  • Gas safety in your home

    We have a legal duty to carry out a safety check each year on the gas appliances in your home. Find out what to expect and how you can stay safe.

    Find out more
  • Home improvements

    Find out everything you need to know about carrying out DIY and other additions to your home along with any permissions you may need.

    Find out more
  • Aids and adaptations

    We want to support you to stay independent for as long as possible in your own home. Find out more about the range of adaptations such as grab rails and stairlifts.

    Read more

If you're looking for information about upgrading your kitchen, bathroom, heating, windows or roof, please visit our upgrades and renewals area.

This short video will explain which repairs you are responsible for and those that we will carry out.

Repairs you are responsible for

We put your safety first by ensuring your home is secure and well maintained when you move in. This short video will explain who is responsible for repairs in your home.