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Inside your home

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Baths and sinks
  • Whose responsibility...

    What we look after:

    • The sink, bath and waste pipes

    What you look after or arrange:

    • Replacing plug chains for baths and sinks clearing any blockages
    • Bath panels
    • De-scaling the shower head
    • Clean wastepipes, drains and sink U-bend pipes occasionally to stop them getting blocked
    • Repair anything you’ve put in yourself like tiles or showers
Drains or waste pipes
  • Whose responsibility...

    What we look after:

    • Drains, gutters and external pipes within your property boundary
    • Repairing leaks

    What you look after or arrange:

    • Removing leaves and rubbish from external gully grids
    • Clearing any blocked sinks, baths, toilets and shower trays
    • Clean wastepipes and drains occasionally to stop them getting blocked
Pipes and taps
  • Whose responsibility...

    What we look after:

    • Waste pipes, water pipes, gas pipes and water tanks

    What you look after or arrange:

    • Replacing washers on taps, repairing leaks and connections to washing machines and dishwashers
    • Try to make sure that your pipes don’t freeze in winter
Toilets
  • Whose responsibility...

    What we look after:

    • The toilet (but not the seat) and the flushing system

    What you look after or arrange:

    • The toilet seat
    • Clearing blocked toilets
Kitchen units and worktops
  • Whose responsibility...

    What we look after:

    • The sink with the hot and cold water supply pipes and taps

    What you look after or arrange:

    • You are responsible for your own appliances
    • Kitchen units, protecting work tops, replacing washers on taps by a qualified trade person
    • Repairing leaks and installing connections and hoses to washing machines and dishwashers
    • Tightening up loose handles on kitchen units

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

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Doors and locks
  • Whose responsibility...

    What we look after:

    • External doors

    What you look after or arrange:

    • Replacing lost or broken keys
    • Replacing any broken glass panels in doors where a police reference number cannot be given
    • Replacing doorbell batteries
    • Responsible for internal doors including changes when carpets are fitted
    • Door handles
Windows - inc. mould/condensation
  • Whose responsibility...

    What we look after:

    • The window, frame and sill

    What you look after or arrange:

    • Any damaged glass unless you can provide us with a police reference number

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

Report a repair

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Floors and stairs
  • Whose responsibility...

    What we look after:

    • Floors, stairs, handrails and bannisters excluding decoration

    What you look after or arrange:

    • Making changes to doors when new carpets are fitted
    • Any flooring and skirting boards you have fitted yourself
Walls and ceilings - inc. mould/condensation
  • Whose responsibility...

    What we look after:

    • External walls, boundary walls, internal walls, door frames and plasterwork

    What you look after or arrange:

    • Internal decorations including filling small holes and cracks
    • Installing fixtures including curtain rails, shelves and toilet roll holders
    • Keep air vents and extractor fan vents clear and use the fan (if you have one)

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

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Electrics
  • Whose responsibility...

    What we look after:

    • Electrical sockets, electrical wiring, light fittings and wired smoke alarms
    • Lighting with closed covers

    What you look after or arrange:

    • Replacing light blubs and fluorescent light tubes and starters (except lighting with closed covers)
    • Replacing smoke alarm batteries and regularly testing them
    • Resetting electrical trip switches if light or plug sockets have tripped

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

Report a repair

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Heating
  • Whose responsibility...

    What we look after:

    • Central heating systems, water systems, boilers, fireplaces, fitted fires and radiators

    What you look after or arrange:

    • Preventing your pipes from freezing in cold weather
    • The maintenance of heaters and cookers by qualified engineers
    • Preventing condensation and mould by regularly letting in fresh air, e.g. opening windows and using extractor fans where fitted

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

Report a repair

Choose a topic

Outside your home

Please select an area to begin.

Next

Please choose an option from below...

Doors and locks
  • Whose responsibility...

    What we look after:

    • External doors

    What you look after or arrange:

    • Replacing lost or broken keys
    • Replacing any broken glass panels in doors where a police reference number cannot be given
    • Replacing doorbell batteries
    • Responsible for internal doors including changes when carpets are fitted
    • Door handles
Windows - inc. mould/condensation
  • Whose responsibility...

    What we look after:

    • The window, frame and sill

    What you look after or arrange:

    • Any damaged glass unless you can provide us with a police reference number

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

Report a repair

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Garden and fences
  • Whose responsibility...

    What we look after:

    • Pathways, steps and ramps leading to your door
    • Fences which divides your home from a public path/right of way
    • Fencing and gates in communal areas

    What you look after or arrange:

    • Garden decking, fences and gates which separate your garden from your neighbours’ garden and sheds which you might have installed
    • Making sure that your garden is tidy
    • Installing clothes lines, unless it is a shared area
    • Paths around the sides of your property and in your back garden

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

Report a repair

Next

Please choose an option from below...

Drains and waste pipes
  • Whose responsibility...

    What we look after:

    • Drains, gutters and external pipes within your property boundary
    • Repairing leaks

    What you look after or arrange:

    • Removing leaves and rubbish from external gully grids
    • Clearing any blocked sinks, baths, toilets and shower trays
    • Clean wastepipes and drains occasionally to stop them getting blocked

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

Report a repair

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Roofs
  • Whose responsibility...

    What we look after:

    • The roof and chimney stacks
    • Sweeping of chimneys if you have an open fire

    What you look after or arrange:

    • Satellite dishes, television and radio aerials (unless they are shared)

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

Report a repair

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Please choose an option from below...

Shared/communal areas
  • Whose responsibility...

    What we look after:

    • Repairs to shared areas including lighting, door entry systems and signs in communal areas

    What you look after or arrange:

    • Keeping shared areas tidy, safe and free from obstructions
    • The cost of replacing keys or fobs to shared entrance doors if you lose them
    • You will be charged for each new key
    • Making sure that you comply with outcomes from fire risk assessments

If you have identified that you have a repair which is Midland Heart’s responsibility, please contact us.

Midland Heart will respond to electronic communication within 2 working days.

If you have an emergency repair, please follow our guidance here.

For non-emergency repairs we will offer you an all day appointment or a slot convenient to you. These will be Monday to Friday and slots will be either in the morning (9am - 1pm) or afternoon (12pm - 5pm).

We will contact you prior to the repair to remind you of your appointment and ensure the appointment is convenient for you.

Report a repair