Repair responsibility tool

This is for non-emergency repairs only. You should report any emergency repairs immediately on 0345 60 20 540.

An emergency is something that causes an immediate health, safety or security risk to you or anyone else. An emergency is also something that is causing substantial damage to your home.

Examples of emergencies are:

  • An external door which won’t lock
  • An uncontainable water leak
  • Having no power
  • Exposed electrical wires, or water coming into contact with sockets or wiring

If you think you can smell gas you should immediately call 0800 111 999 – but we can do this for you if you telephone us first. If you can see or smell smoke, immediately call 999 or 112, before calling us.

If your repair is not an emergency, click below to use our repair responsibility tool to explore the repairs around your home and understand who is responsible for what.

Just click on the images below to get started.

Your repair

When arriving at your home to carry out your repair, all our staff and contractors should show you photo identification. If for any reason this doesn’t happen, you should ask to see it, and if you have any concerns please give us a call on 0345 6020 540 to check before allowing access.

Repair Responsibility Tool

  • Inside your home

  • Outside your home