Dates for your diary - May


May Bank Hols

There are lots of bank holidays coming up throughout May so we wanted to let you know when our Customer Hub will be shut and what you can do if you need support.

Our Customer Hub will be closed on the following dates throughout May:

  • Monday 1st May 
  • Monday 8th May
  • Monday 29th May

How will this affect me?

While our Customer Hub is closed you won’t be able to contact us about things like repairs or your rent account. However, you can still report emergencies to our out of hours service.

An emergency is something that causes an immediate health, safety or security risk to you or anyone else. An emergency is also something that is causing a lot of damage to your home. 

Examples of emergencies:

  • An external door which won’t lock
  • An uncontainable water leak
  • Having no power
  • Exposed electrical wires, or water coming into contact with sockets or wiring

How and when can I report emergencies?

You can report emergencies anytime of the day or night. Please report all emergency repairs to us on 0345 60 20 540.

You can find other emergency contact details here.

What if I need to pay my rent?

You’ll still be able to use our customer app to do things like pay your rent, check your balance and download rent statements.