News

Protecting Your Home From A Fire

Fire Safety 2024 10/04/2024

How to protect your home from a fire

There are a few things you can do to protect your home from fires. Investing in fire safety kits and…

Dialler Team
Meet our Income team

Our Income team is there to help you manage your rent and to make sure we’re encouraging sustainable…

Easter Closure Dates 2024 (2)
Easter closure dates

Our Customer Hub will be closed on Friday 29th March and Monday 1st April for the Easter bank holida…

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Meet the Money Advice team

We’ve spoken to Tracey, our Money Advice Manager, about what the team does and how they help our ten…

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Updating our allocations policy

We're updating the way we allocate our homes on Midland Heart Homes.

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Working together to tackle hoarding

Recently our Tenancy Services, Rangers and Estates teams worked together to support a tenant who suf…

Helping Our Tenant With Arrears
Helping our tenant with arrears

One of our Money Advisors, Stephen and Rent Payment Officer, Geraldine, recently helped Mr Hussain*…

Investing In You
Acting on your feedback

As we’re coming up to the next financial year, we wanted to share with you what we’re investing in b…

Back On Track Article (1)
Getting our tenant back on track

Alfred, one of our Rent Payment Officers, recently helped a tenant whose parents had passed away and…