An emergency is something that causes an immediate health, safety or security risk to you or anyone else. An emergency is also something that is causing substantial damage to your home.
Examples of emergencies are an external door which will not lock, an uncontainable water leak, having no power, exposed electrical wires or water coming into contact with sockets or wiring.
- Call us to report an emergency on 0345 60 20 540.
- If you think you can smell gas telephone 0800 111 999 straight away.
- If you can see or smell smoke call 999 or 112 immediately.
You can report an emergency at any time of the day or night, this includes weekends and bank holidays.
Once a call has been made we will attend within 24 hours. Please do not fill in a contact form or email us to report an emergency as we may not be able to get back to you quickly enough.