Maintaining our homes cannot be one size fits all. Each repair is slightly different and requires slightly different skills. However, we have skilled professionals who are more than jacks-of-all-trades; they are masters of all.
Kieran Buchanan started his career with Midland Heart four years ago as a multi-trade operative for our in-house maintenance service but has recently progressed to a Technical Maintenance Surveyor.
So Kieran, tell us about your job.
The role of a Technical Maintenance Surveyor is very dynamic and the job has a variety of elements which differ each day. My tasks could vary from inspecting void properties and structural/damp works, to managing contractors and assisting operatives with technical advice and training.
What do you enjoy most about this role?
I enjoy the wide variety of tasks the role entails and the responsibility. It’s a very fast paced job and can often be reactive. No day is the same as the last!
What attracted you?
I was attracted to this role by the business’s proactive approach and the inclusive culture of the business. When I worked as an operative, my manager was a Technical Maintenance Surveyor so I saw the different dimensions of the role which appealed to me.
How do you find working in housing?
Working in the sector, I have gained a vast amount of knowledge and awareness of different cultures, which has given me a better understanding of our customers’ individual needs.
What does a good day look like?
A good day at Midland Heart involves managing the works on someone’s home and knowing that the customer is happy. It’s a great feeling to come home knowing you’ve done a good job and helped people.
And a bad one?
I wouldn’t say I have bad days. Every day offers different challenges, which I embrace and overcome by structuring a plan of action. Because each job is so different, I learn from each experience and resolve issues quicker when they come up again.
What would you change about the sector if you could?
I would change people’s general perception of the social housing sector. I find our customers are hard-working and take pride in the maintenance and upkeep of their homes, but it doesn’t always come across this way.