We've joined TPAS



We’re keen to make sure we’re always ahead of the curve when it comes to customer involvement. So, we’re happy to announce that we have re-joined TPAS (Tenant Participation Advisory Service).

This means that any customers or staff members can use our member ship to become a TPAS member for free!

Who are TPAS?

TPAS are an independent group of tenant engagement experts who provide lots of advice, support and resources to help both landlords and tenants to improve the housing associations they’re a part of.

What does this mean for me?

The way social housing is regulated is changing a lot at the moment, so TPAS can help you to understand how this might affect you.

TPAS offer a variety of events such as workshops, focus groups and webinars. They publish breakdowns of complicated documents like the Social Housing White Paper and send regular newsletters on topical housing issues.

They also offer advice through their members’ only resource hub and enquiry service and run networking groups for both staff and tenants. This means people from housing associations across the country can share views and ideas.

Getting your voice heard

We already use customer feedback to shape our services and this is something that we’re very proud of. We want all of our customers to feel confident about what to expect from us as a landlord, have the opportunity to hold us to account and help us to improve.

My Voice is our customer involvement programme, it gives you loads of opportunities to get involved in sharing your views with us. Our dedicated Customer Scrutiny Team will offer you support and make sure you are listened to and empowered.  

How I do I find out more?

If you’re interested in signing up for TPAS membership, or would like to know more about the ways you can give us feedback, please let the Customer Scrutiny Team know. You can email them on customerscrutiny@midlandheart.org.uk