Tap it, book it, sort it - report your repairs through our Midland Heart App.
We’re pleased to announce that from today (Monday 4th September) all of our customers will be able to report repairs and track their progress on our Midland Heart app.
What repairs can I report on the app?
You can report a wide range of repairs on our app, but it does need to be a repair that we’re responsible for. Some repairs are you’re responsibility to fix. You can check who is responsible for your repair using our handy repair tool.
You also can not report emergency repairs on the app. If you think you have an emergency, please contact us on 0345 60 20 540 as soon as possible. This is so we can give you the most appropriate support quickly.
What if I need to cancel a repairs appointment?
You can also cancel your repairs appointments using the app. You just need to make sure that you do it more than 24 hours before your appointment time.
You can also change your appointment using the app. This can be done up to an hour before your allotted appointment time.
Has the app and repairs feature been tested?
Earlier this year, we trialled our new Repairs app feature in Wolverhampton and Coventry. We currently have over 8,700 people who have download the app and around 1000 used it to report repairs during the pilot.
We got some great feedback on the app during our customer groups and the pilot.
“I can’t believe how easy it is to use. It seems really user-friendly and has developed a lot since the original app was launched. Now they’ve added the repairs function, I’ll use the app more often. I’m excited to be able to start using it.” – Trevor (Midland Heart Customer)
How do I download the app?
The app is quick and easy to download. Simply search for "Midland Heart" on the Apple or Google store.
Find out more about how to download our app and how to use the new repairs feature on our Get Online webpage.