Read our news here with details of the latest happenings across the region.
For media enquiries, please email media@midlandheart.org.uk or call our press office on 07789 923340.
With social housing in short supply, it’s important that our homes are only lived in by the people they are intended for. Al, one of our Tenancy Services Officer's explains what tenancy fraud is and why we need to tackle it.
Added on 14th September 2021 |
Arron didn't have the easiest start to life and fell in with the wrong crowd whilst growing up in care. After being given a second chance to live at one of our supported Living schemes he managed to turn his life around.
Added on 3rd September 2021 |
On Wednesday 28 July and Wednesday 4 August our repairs hub will be closed so that we can deliver important training sessions for our teams.
Added on 18th August 2021 |
98-year-old Trevor has been living at Timbermill Court, our Retirement Living scheme in Harborne (Birmingham), for over 27 years. His daughter Marilyn explained how our colleagues’ outstanding customer service has not only had a positive impact on her dad but for the rest of the family too…
Added on 6th August 2021 |
Our In-House Maintenance Team (IHMT) will be taking over the repairs contract from Fortem on 3rd August 2021. If Fortem is your regular contractor, the only difference you'll notice will be the operative’s uniform.
Added on 26th July 2021 |
Last month, we asked you for your views so that we could use them to update our ASB policy. Your feedback is very important and it will help us to understand what’s working and what we can do better.
Added on 21st July 2021 |
We’re doing a short survey to find out what performance measures matter most to you.
Added on 20th July 2021 |
We want to make sure you know what ASB is, how you can report it and what we do to prevent and stop it.
Added on 19th July 2021 |
Like many of our Supported Living schemes, Coventry Foyer offers housing-related support to vulnerable young people. Unlike a lot of other schemes, Coventry Foyer has a large proportion of refugee and asylum-seeking customers (Roughly 41%)
Added on 15th June 2021 |
Our Estates team and Rangers team held a community event at Blackberry Avenue in Lichfield. We planned the event to speak to our customer’s directly and find out more about the issues they were having with their bin stores.
Added on 2nd June 2021 |
During an exceptionally difficult year, people from all walks of life around the UK have taken the time to volunteer and made a huge difference to people and their communities – just as they do every year.
Added on 1st June 2021 |
When Hayley first moved into High Street South (one of our Supported Living properties in Rushden) she felt lost and alone. But thanks to the support of our hard-working team, Hayley is now thriving and living independently. This is Hayley's story, in her own words...
Added on 24th May 2021 |
We're working with Staffordshire Fire and Rescue Service as part of their Community Sprinkler Project. We’re currently planning to fit sprinklers into 11 of our properties and have two more under consultation.
Added on 19th May 2021 |
Customers and staff at one of our Supported Living schemes celebrated Eid by enjoying traditional music and food. Eid was on Thursday 13th May, however they celebrated at The Snowhill in Birmingham on Tuesday 18 May.
Added on 19th May 2021 |
We've teamed up with House Exchange to make it easier for you to swap your home. House Exchange lets you search, find matches and contact other council or housing association residents who want to swap their homes.
Added on 18th May 2021 |
Residents at one of our supported housing scheme's in Coventry have received new kitchen facilities and living essentials thanks to J Tomlinson and partners.
Added on 11th May 2021 |
Big-hearted colleagues at St Thomas Court gave one customer a 100th birthday to remember, thanks to a special surprise socially distanced celebration.
Added on 7th May 2021 |
Letters from local school children in Wolverhampton have been gratefully received by residents in one of our retirement living schemes.
Added on 7th April 2021 |
Thank you to everyone who took the time to complete our Digital Improvement Survey. We want to make sure that our digital services work for you. So, we’ll be using your views to improve our app and website.
Added on 1st April 2021 |
The Homes Direct lettings service closed on 1st April 2021. You’ll need to be registered with your local authority and/or housing providers to bid on their homes.
Added on 1st April 2021 |
Our Customer Hub will close for Easter at 6PM on Thursday 1st April 2021. The Hub will reopen at 8AM on Tuesday 6th April 2021.
Added on 31st March 2021 |
We want to make sure that we are doing everything that we can to protect you against online Fraud. Which is why we’ll be launched 3-D Secure on our customer app on 12th April 2021.
Added on 26th March 2021 |
EEA nationals and their family members, who were living in the UK on 31 December 2020 will have rights under EU law. To keep those rights you must apply to the EU Settlement Scheme by 30th June 2021.
Added on 25th March 2021 |
Have you ever wanted to find out a bit more about our team and the different roles we have? Eva tells us what it's like to work as one of our Independent Living Officer's.
Added on 17th March 2021 |
As part of our Digital Transformation Programme we’re now working to improve our digital services even further. We’ve created this short survey to find out a bit more about how you use our website and app.
Added on 11th March 2021 |
Homes Direct will be closing on 1st April 2021. You’ll need to register with individual housing providers to make sure you keep seeing the homes available in your area.
Added on 4th March 2021 |
In November 2020, residents in our Retirement Living schemes to pick up their pens and get involved in a writing competition on the subject of ‘home’. Click here to read more
Added on 3rd February 2021 |
We’ve changed the way we work to make sure that we’re keeping you, your family and our staff safe. We’re monitoring the Covid-19 situation daily and following up-to-date advice from Public Health England to limit the spread of Coronavirus.
Added on 29th January 2021 |
The government have published their 'Social Housing White Paper' and we want to know what it means to you.
Added on 28th January 2021 |
Our opening hours are changing this Christmas and New Year. Check out all the latest information here
Added on 16th December 2020 |
We have a number of recipes for you to put your baking skills to the test this festive season.
Added on 11th December 2020 |
Some hints and tips to saving those all important pennies over what will be a very different Christmas this year.
Added on 4th December 2020 |
Complete our online survey and help us develop our plan to reduce our carbon footprint and the waste we produce.
Added on 27th November 2020 |
It's a hat trick of accolades for a gardening group at Bushfield Court - the second year running the retirement living scheme has gained recognition in the national Britain in Bloom awards.
Added on 27th November 2020 |
Involving our customers and finding out their views and suggestions is an important part of our role as a landlord.
Added on 27th November 2020 |
We've signed up to a national campaign to Make a Stand against domestic abuse.
Added on 20th November 2020 |
Our drone-eye’s-view shows how new life is being breathed into the site of a disused metalworks at Brierley Hill.
Added on 18th November 2020 |
It's national Restorative Justice Week and we're turning the spotlight on some of our successes in 2020 - in spite of the challenges brought by COVID-19 restrictions.
Added on 18th November 2020 |
New footbridge connects our thriving new community in Leicester to city centre and Grand Union canal towpaths.
Added on 12th November 2020 |
Our Customer Annual Report showcases all the work and plans we have put in place during 2019/20
Added on 10th November 2020 |
As Purple Tuesday focuses on improving the experience of customers with disabilities, we're showcasing our refreshed aids and adaptation policy.
Added on 3rd November 2020 |
Customers at our retirement living homes are sharpening their pencils - and their creative powers - to write a short story on the theme of home.
Added on 22nd October 2020 |
A group of cross-stitching customers are participating in a community project to depict people's experiences of COVID-19 lockdown. Their handiwork goes on public display this month.
Added on 16th October 2020 |
In spite of current restrictions on social gatherings, customers at one of our retirement living developments smashed last year's fundraising for cancer charity Macmillan.
Added on 13th October 2020 |
Almost 16,000 customers are actively using our app to manage their accounts, pay their rent or look for a new home - and some of them helped us design and deliver it.
Added on 5th October 2020 |
The experiences of our customers and staff at one of our retirement living schemes have inspired a moving play about the care environment.
Added on 2nd October 2020 |
The Mayor and Mayoress of Northampton recently enjoyed a warm welcome to one of our retirement villages where they found out how residents had risen to the challenges of life in lockdown and joined in a sing-a-long in the garden.
Added on 22nd September 2020 |
One of our residents is officially a Good Neighbour in the Whitmore Reans Superheroes awards organised by the City of Wolverhampton Council.
Added on 11th September 2020 |
A quartet of super centenarians at our retirement living schemes have celebrated their special birthdays in style.
Added on 10th September 2020 |
The 11 o'clock morning wave was a particularly fun occasion at one of our retirement living schemes thanks to the participation of 100 different characters spotted in the grounds.
Added on 28th August 2020 |
Housing Minister and local MP Christopher Pincher paid a visit to Shannon's Mill to learn how residents have been supporting each other during the pandemic.
Added on 26th August 2020 |
We're launching personalised safe and well checks for our customers who are most at risk from fire in their own homes.
Added on 19th August 2020 |
We've started work on a major development of 132 new affordable homes at a former hammer factory in Brierley Hill.
Added on 17th August 2020 |
A mini makeover at one of our block of flats has been welcomed by residents who worked with our estates team to choose the contemporary new look.
Added on 14th August 2020 |
We're delighted to announce the issue of a record £250million bond to the market, which will unlock new funding to reinvest in quality affordable homes across the Midlands.
Added on 5th August 2020 |
Find out how you can get involved in helping us shape our services for customers - there are lots of different ways to join the team depending on the topics you are interested in and how much time you can offer.
Added on 31st July 2020 |
We listen to what our customers tell us about our services and use their feedback to change what we do. In the past two years more than 76 actions have been taken, or are being taken, following recommendations made by customers involved in our scrutiny activities.
Added on 30th July 2020 |
Thousands of pieces of customer feedback and the hard work of our "involved customers" are helping us to shape our services including repairs, fire risk assessments and diversity in our retirement living schemes.
Added on 29th July 2020 |
Our group of involved customers – who volunteer their time, skills and experience to help shape services for all our customers – have risen to the challenge of the new ways we are having to work.
Added on 28th July 2020 |
National Scrutiny Week gets underway today and we're highlighting the essential role our involved customers play in helping us shape services for the benefit of all tenants.
Added on 27th July 2020 |
We've told the government how we think they can help us to support our customers to build a career and improve their earnings.
Added on 1st July 2020 |
We worked with council, social services and NHS mental health services to avoid one of our vulnerable customers losing her home due to rent arrears because she was too ill to claim benefits or engage with agencies.
Added on 23rd June 2020 |
Following the easing of lockdown restrictions we've restarted work at 23 of our 28 active development sites, which together will bring 1,000 new affordable homes.
Added on 19th June 2020 |
As Time Goes By, our new newsletter for retirement living customers, is proving a great success with delivery eagerly anticipated and readers keen to contribute.
Added on 18th June 2020 |
A pen pal project between our customers at a Northamptonshire retirement village and their neighbouring primary school has taken on special significance over the past few months.
Added on 16th June 2020 |
We've secured planning permission to create 10 new flats for homeless people in the heart of Northampton.
Added on 15th June 2020 |
Our colleagues have hiked, abseiled, baked and auctioned their way to a more than £9,000 donation for our 2019/20 corporate charity, Midlands Air Ambulance Charity.
Added on 11th June 2020 |
Lockdown and the ongoing restrictions have not stopped our customers in need of housing being able to view potential new homes and sign their tenancy agreements thanks to our lettings teams finding different ways of working.
Added on 4th June 2020 |
Our Human Resources apprentice Joe Rackham and his mum Heather share their experience of the earning-while-learning scheme.
Added on 4th June 2020 |
There was bunting on balconies, celebratory cupcakes, and socially-distanced sing-a-longs across our retirement living schemes to mark the 75th anniversary of Victory in Europe Day on May 8.
Added on 15th May 2020 |
During this uncertain time, scammers may try to take advantage or you or your family members. Follow our top tips and stay safe while you self-isolate.
Added on 3rd April 2020 |
A passion for people is in the genes of Activity Coordinators - as proved by our mother and daughter team in Coventry, Kymme O’Toole and Gemma Morrison.
Added on 22nd March 2020 |
We've taken the difficult decision to close our offices today and ask colleagues who can to work from home, to limit any potential spread of Coronavirus.
Added on 22nd March 2020 |
We've confirmed our new leadership and governance arrangements following the departure of our Executive Director of Finance and Resources, Anna Simpson.
Added on 17th March 2020 |
We're establishing a reputation as an organisation to do business with globally after securing a £60m finance deal with a major Japanese bank.
Added on 11th March 2020 |
After training as a chef and having two sons, Abba Flint was determined to find a career that gave her flexibility around her family commitments. Abba is now one of our first female multi-trade apprentices, specialising in plumbing and getting compliments from customers for her friendly, professional approach.
Added on 6th March 2020 |
We support the Government's plans to make house-building greener in the future, but we also don't want the costs passed on to our customers. Read our response to the Future Homes Standard consultation.
Added on 9th February 2020 |
Happy birthday to two of our retirement living schemes, celebrating their 20th birthday in 2020
Added on 5th February 2020 |
We're a finalist in the prestigious UK Housing Awards - Best Older People's Landlord category - for the work we've done on our new lifestyle programme.
Added on 31st January 2020 |
We take your safety extremely seriously and have an on-going programme to complete electrical inspections in your home.
Added on 30th January 2020 |
Four of our extra care retirement schemes in Coventry are encouraging customers to put on their tappy feet for a special project aimed at beating loneliness.
Added on 27th January 2020 |
We’re supporting Big Energy Saving Week 2020, which is running from 20 – 24 January in partnership with Citizens Advice. The campaign aims at helping you cut your energy bills and get the financial help you could be entitled to.
Added on 20th January 2020 |
To mark UK Disability History Month in December, our retired residents at Bevan Court spent time with work experience students from Baginton Fields, a school which supports students with a broad range of special educational needs (SEN).
Added on 9th January 2020 |
It was Festive Firsbrook when a group of our customers took the tram to Birmingham's German market to savour the Christmas atmosphere, visit stalls and buy gifts and edible goodies.
Added on 23rd December 2019 |
One of our big-hearted contractors has given a housing scheme at Cannock a mighty brush-up in time for Christmas.
Added on 18th December 2019 |
Information on our office opening hours this Christmas.
Added on 16th December 2019 |
Customer Tom Lovell is 100-years-young on December 22 and credits his longevity to his active lifestyle. Read his inspirational story.
Added on 16th December 2019 |
In 2019, 3,500 customers moved into one of our homes. In 2020, we’re hoping to get lots more people moving into their ideal home with the help of our brand new lettings website, Midland Heart homes.
Added on 12th December 2019 |
New "intelligent efficiency" gas boilers are being installed in hundreds of our homes and customers can look forward to lower energy bills this winter.
Added on 5th December 2019 |
For most of us, Christmas is the most expensive time of the year. Here's five simple tips for an affordable, enjoyable and debt-free Christmas and a happy New Year.
Added on 4th December 2019 |
Residents at our Coventry retirement scheme Bevan Court were treated to a professional panto in the comfort of their home, thanks to money raised at their summer fete.
Added on 3rd December 2019 |
18 – 22 November is ‘Talk Money Talk Pensions’ week in partnership with the Money and Pensions service, which aims to get you talking about your money and improve your financial wellbeing.
Added on 19th November 2019 |
Take a look at the manifesto we've produced, advising the next Government what we think should be their main priorities for affordable housing.
Added on 18th November 2019 |
Today is Purple Tuesday and we are supporting the international campaign to improve the customer experience for people with disabilities with a series of commitments to our own customers and staff.
Added on 12th November 2019 |
A team of volunteers from a Wolverhampton-based brewery rolled up their sleeves and tackled a list of tasks at one of our retirement villages - including reorgansing the bar!
Added on 1st November 2019 |
This is our response to the Government's call for evidence on how the Homelessness Reduction Act could be made better.
Added on 30th October 2019 |
One of our retirement schemes has provided a purpose-built home for a hibernating hedgehog and hopes the des-res will become our prickly customer's permanent residence.
Added on 29th October 2019 |
Customers at one of our Coventry retirement schemes have been learning how to cook healthy balanced menus - and then eat them together - thanks to a free course funded by the National Lottery.
Added on 17th October 2019 |
The Government has asked landlords about its proposed changes to their relationship with their tenants. Find out our thoughts about the changes and read our full response to the consultation.
Added on 12th October 2019 |
Our Retirement Living services are supporting Silver Sunday by having activities and events throughout October.
Added on 3rd October 2019 |
Berryhill retirement village threw opens its doors recently to host a charity fundraiser to help raise awareness of mental health issues among young people.
Added on 1st October 2019 |
Our Executive Director of Strategy and Growth has written a blog in support of the "Raise the BAR" campaign from the Greater Birmingham Chambers of Commerce.
Added on 23rd September 2019 |
We are proud to be supporting Gas Safety Week 2019, taking place 16 – 22 September. Take a look at our top tips to keep you and your family safe.
Added on 16th September 2019 |
Many people run into problems with their central heating and boilers when they have not been used over the summer. There are a few things you can do to make sure that your heating works when you need it the most.
Added on 16th September 2019 |
Green-fingered residents at one of our retirement living schemes have picked up national recognition for their gardening creativity.
Added on 12th September 2019 |
By becoming an involved customer, Eric found a new home.
Added on 15th August 2019 |
We've responded to the government's consultation "Building a Safer Future", which talks about how to make building safety consistent and effective - no matter where you live or what type of tenancy you have.
Added on 19th July 2019 |
Preparations are well underway for our Big Bevan Garden Party on Saturday, July 13 which is to include an outside broadcast by BBC Radio Coventry & Warwickshire. The event at Bevan Court in Cheylesmore, Coventry is open to the public as well as the scheme’s residents, their families and friends and students from local schools that have links to the supported living development.
Added on 4th July 2019 |
Washing machines and tumble dryers are part of the furniture in most households, but did you know they could both cause fires? Recently, some Whirlpool washing machines and dryers have been recalled due to a design fault which is a fire safety risk.
Added on 22nd June 2019 |
Here you can read our response to the Government's consultation "Tackling Homelessness Together" and what we think are the most important changes that would help reduce the growing problem of homelessness.
Added on 14th June 2019 |
Babies and children being treated at New Cross Hospital in Wolverhampton are benefitting from new play items and toys donated by generous relatives and friends in memory of our customer Alice Harris.
Added on 6th June 2019 |
Parading the streets of Birmingham over the bank holiday weekend, our colleagues joined this year’s Pride festivities, bringing the LGBTQ and wider community together in a rainbow of colour, culture and cheer.
Added on 5th June 2019 |
A family of five who live in one of our innovative “modular” houses are so in love with their home that they’ve been talking to the BBC about it. Modular houses combine a steel frame with traditional building materials to create a ready-made house that’s built in a factory in sections then assembled on site using a huge crane.
Added on 17th May 2019 |
Customers and colleagues spent the bank holiday jumping from 1,300ft to raise money for Broad Meadow retirement scheme in Dudley. The team included the scheme’s manager, activities coordinator and one of the residents, with other residents.
Added on 15th May 2019 |
Quality homes and giving tenants their say are important ingredients for a strong community, we told the National Housing Federation in our response to their "Great Places" report.
Added on 11th May 2019 |
One of our retirement living schemes in Coventry is helping to tackle social isolation by throwing open its doors to the local community. We’re calling on people living in and around Bevan Court in Cheylesmore to join our residents for coffee mornings, gardening and other activities.
Added on 1st May 2019 |
It’s National Gardening Week from Monday 29 April – Sunday 5 May and to celebrate, we want to see our customers’ gorgeous gardens! We’re running two competitions for our green-fingered customers with two £50 vouchers up for grabs – one for best scheme garden and one for best general needs garden – so that you can keep your back gardens blooming all through the summer.
Added on 24th April 2019 |
Sometimes things don’t always go to plan, so giving our colleagues the right equipment when they’re out and about on their own is crucial in keeping them safe. We supply all of our lone workers with the Soloprotect Identicom devices. Before each visit, they leave a message stating their location and can raise an alarm if they are in danger. We also provide colleagues with personal safety training to ensure they know what to do if they have concerns about a situation
Added on 9th April 2019 |
Read our response to think tank The Smith Institute, who are looking at how we can build more affordable homes.
Added on 8th April 2019 |
We have lots of ways for customers to get involved at Midland Heart and are always looking for new people to take a fresh look at the homes and services we provide to you. Our dedicated Customer Scrutiny Team works with a group of involved customers to help shape and improve the work we do. From piloting new services to mystery shopping, there is something for everyone depending on your interests.
Added on 2nd April 2019 |
We need a more astute method of assessing need that supports our ambition and properly meets the needs of the diverse communities and economies across the UK - read our full response to the technical planning consultation here.
Added on 11th March 2019 |
It won’t be long until your council tax bill for 2019/20 will arrives on your doormat. But have you checked if you are eligible for a discount?
Added on 20th February 2019 |
Flexibility is key to help Julia Bailey manage a busy work life with a hectic home schedule. Julia, HR Shared Services Manager, manages a team who deal with HR queries from colleagues across Midland Heart. If she didn’t have enough on a plate, Julia is also mother to three young children.
Added on 28th January 2019 |
Read how more than 100 of our customers have helped us shape our response to the Government’s Social Housing Green Paper proposals on involving, engaging and empowering social housing residents.
Added on 17th January 2019 |
Don’t turn to predatory loan sharks to solve your Christmas money worries this year. The Stop Loan Sharks project has launched a national campaign to raise awareness of illegal money lenders and provide guidance on where help can be found.
Added on 5th December 2018 |
We spoke to our Restorative Justice Co-ordinator, Sacha Johnson, to find out what it’s like to help customers to resolve their conflicts.
Added on 23rd November 2018 |
Children at Shoemaker Court in Rushden, Northamptonshire got the chance recently to find out about pet ownership.
Added on 22nd November 2018 |
Working within the Money Advice team, you can see people at their lowest. Whether it be low income, benefit delays, sanctions, benefit cap or debt.
Added on 12th November 2018 |
Customers at Shoemaker Court, Rushden were in for a treat (not trick!) this Halloween as their annual Halloween party was taken over by Hogwarts’ wandering workshop! Children (Muggles) were invited to the workshop via hand delivered parchment from Hogwarts and were told to dress to impress.
Added on 31st October 2018 |
If you have debts, it is important to understand the difference between bailiffs and debt collection agencies.
Added on 15th October 2018 |
#HousingDay, the 24-hour social media event to celebrate the positive impact of social housing on millions of tenants, is taking place on Wednesday 10 October.
Added on 3rd October 2018 |
Losing a husband, wife or civil partner is a difficult time that many people are unprepared for, but if you find yourself in this situation you may be able to claim bereavement benefits to ease some of the financial stress.
Added on 21st September 2018 |
We are proud to be supporting Gas Safety Week 2018, taking place 17– 23 September.
Added on 14th September 2018 |
To mark World Environment Day, our partners, Fortem, came up with a great idea to litter pick in a nominated Midland Heart Community.
Added on 9th August 2018 |
Two residents of St Dominic's Court in Stoke-on-Trent celebrated big birthdays recently with parties for friends and family.
Added on 6th August 2018 |
Birmingham Foyer joins the West Midlands Combined Authority Mayor's Community Weekend.
Added on 11th July 2018 |
Our Floating Support Team for young people aged 16-25 has netted thousands of pounds worth of charitable funds to help them realise their dreams.
Added on 29th June 2018 |
Now that the warm, light evenings are with us and the summer holidays are fast approaching, barbecues are beginning to sizzle! But behind the bangers and burgers, summer fun has a serious side and it is important to take extra care with lighting barbecues.
Added on 25th June 2018 |
Carers Week is designed to recognise the contribution that carers make to families and communities across the UK. The week, which runs from 11-17 June, also aims to bring awareness to the challenges which carers face.
Added on 15th June 2018 |
On Saturday 9 June, our Rangers and Place team joined Moseley Litter Busters, local councillors, Accord and local residents for a spring clean in Moseley.
Added on 13th June 2018 |
We are aware that some of the communal gardens have not been maintained in line with the planned schedules. Our Contractors are aware of this issue and have additional workers out on site and are committed to bring the planned grass cutting and maintenance up to date as soon as possible.
Added on 5th June 2018 |
Children living at Shoemaker Court get up close and friendly with a host of exotic creatures not normally encountered in Northamptonshire.
Added on 15th May 2018 |
Comparing gas and electric providers and deals regularly can help you to make sure you are getting the most out of your money. With British Gas and EDF announcing price rises to some of their tariffs, now couldn’t be a better time to do a comparison!
Added on 4th May 2018 |
Smoking in the single biggest cause of accidental fires in the home and a third of all deaths in fires in the home are caused by cigarettes. This is often down to careless behaviour, such as smoking in bed or not taking care after drinking alcohol.
Added on 26th April 2018 |
Together with our partners in Wolverhampton, we recently worked to resolve problems with anti-social behaviour at two of our properties that caused misery for the local community.
Added on 6th April 2018 |
It may be the last month of spring, but there's still time to squeeze in a final spring clean. Clear the clutter that may be blocking your escape routes and make sure your family, guests and loved ones know how to get out, stay out, and call 999 in the event of a fire.
Added on 5th April 2018 |
Our priority is to keep you safe and we want to reassure you that we take fire safety very seriously. So, what are we doing to ensure the safety of you and your family?
Added on 4th April 2018 |
It is easy to buy electrical items and furniture cheaply, but do they meet the British Safety Standard?
Added on 7th March 2018 |
You may be entitled to a cold weather payment paid by the DWP if you receive a qualifying benefit and the average temperature in the area where you live is recorded as, or forecast to be, zero degrees or below for seven consecutive days.
Added on 2nd March 2018 |
Last year, we brought together our teams that work on bulky waste removal (flytipping) and fire detection/emergency lighting. This team is now called Rangers.
Added on 23rd February 2018 |
A number of our customers have met with or been contacted over the phone by a company who are offering to help customers with Right to Buy.
Added on 22nd February 2018 |
The Families Team at Midland Heart has raised over £16,000 to help some of the region’s most vulnerable families following cuts to local budgets.
Added on 14th February 2018 |
At Midland Heart, we know that it benefits everyone to talk about mental health. That’s why we celebrated Time to Talk Day on Thursday 1 February.
Added on 9th February 2018 |
Candles, incense sticks and oil burners contribute to a number of fires within homes. Here are some tips to ensure you don’t get caught up in the heat of the moment.
Added on 1st February 2018 |
Following the festive period, you may have an increased amount of rubbish in your home which could be a fire hazard if not stored correctly.
Added on 3rd January 2018 |
The festive period can present extra fire hazards in your home. To stay safe in your home and reduce the risks of fire, please consider our advice.
Added on 12th December 2017 |
Added on 1st January 0001 |
As part of our response to the social housing green paper we have supported calls to pilot dedicated 'housing courts' in the Midlands.
Added on 1st January 0001 |
Find out more about our service standards and the service you can expect to receive from us.
Service Standards