Tech team in the running for national award
Midland Heart’s Technology and Transformation team has been shortlisted at the national Housing Heroes Awards for their work developing technology for the organisation.
Added on 17th May 2019 |
Our news
Welcome to the news page with details of the latest happenings across the region.
For media enquiries, please email communications@midlandheart.org.uk or call our press office on 0121 666 5253 (9am-5pm). This number should not be used for customer enquiries as calls cannot be transferred.
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Staff member nominated for national LGBT+ award
Midland Heart support worker Khakan Qureshi has been nominated for a national award for his work with the LGBT+ community.
Added on 15th May 2019 |
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Ready-made happiness with a ready-made home
A family of five who live in one of our innovative “modular” houses are so in love with their home that they’ve been talking to the BBC about it.
Added on 14th May 2019 |
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New partnership to provide 1,000 new Midlands homes
Midland Heart has teamed up with a leading UK housebuilder to create 1,000 new homes across the Midlands.
Added on 13th May 2019 |
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Stoke-on-Trent retirement village comes of age
Berryhill Village was one of the first purpose-built, self-contained retirement villages to open in the country – and it has just celebrated its 21st birthday.
Added on 8th May 2019 |
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First through the doors at Berryhill Village: Ada’s story
As Berryhill Village in Stoke-on-Trent celebrates its 21st birthday, the village's very first resident shares her story.
Added on 8th May 2019 |
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Charity skydive boosts activities fund
Customers and colleagues spent the bank holiday jumping from 1,300ft to raise money for Broad Meadow retirement scheme in Dudley.
Added on 7th May 2019 |
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Staff at Midland Heart have hearts as big as £28k!
Almost £28k has been handed over to our chosen charity Birmingham St Mary's Hospice at an event to mark the end of our two-year partnership.
Added on 3rd May 2019 |
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Midland Heart & Partner hand over first homes on first joint development
Tenants have started to move in at our exclusively all-affordable development in Leicestershire.
Added on 2nd May 2019 |
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Extracare scheme reaches out to combat loneliness
One of our retirement living schemes in Coventry is helping to tackle social isolation by throwing open its doors to the local community.
Added on 1st May 2019 |
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Staff bloggers and commentators pay off for Midland Heart
Midland Heart's new-style intranet that encourages staff to share - and comment on - personal experiences has led to national recognition for being an innovative and powerful way to engage the workforce.
Added on 1st May 2019 |
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Garden makeover for Penmakers
It's National Gardening Week April 29 to May 5 and one of our retirement living schemes has started a makeover of its own garden.
Added on 26th April 2019 |
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Show off your bloomin' gorgeous garden!
It’s National Gardening Week from Monday 29 April – Sunday 5 May and to celebrate, we want to see our customers’ gorgeous gardens!
Added on 25th April 2019 |
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Egg-citing weekend for half dozen families!
The Easter break sees families moving into the first clutch of homes released on our new all-affordable development in Leicestershire.
Added on 18th April 2019 |
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Getting to grips with Easter activities
One of our retirement villages shared their Easter celebrations with students from two local schools - and a host of weird and wonderful creatures.
Added on 17th April 2019 |
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Midland Heart surpasses target for home building
We handed over the keys to 450 brand new homes - 300 in Leicestershire - between April 1, 2018 and March 31, 2019, smashing our target for the year.
Added on 11th April 2019 |
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Keeping yourself safe
Sometimes things don’t always go to plan, being prepared when going out and about alone is crucial.
Added on 9th April 2019 |
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Easter opening times 2019
Our offices, including The Hub, will be closed for a couple of days over Easter but don't worry you can still get in touch.
Added on 9th April 2019 |
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Brunel Court residents are Alive & Living!
Residents at one of our extra care housing schemes are Alive & Living after completing a 10-week programme on proactively improving their health and wellbeing.
Added on 3rd April 2019 |
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Making improvements together
We have lots of ways for customers to get involved at Midland Heart and are always looking for new people to take a fresh look at the homes and services we provide to you.
Added on 2nd April 2019 |
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Midland Heart hits century for March
This month Midland Heart has hit a century with 100 brand new homes handed over to customers across the Midlands region.
Added on 29th March 2019 |
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Points mean prizes for retirement living schemes
Votes from residents, their families and friends have helped earn two of our retirement living schemes top prizes in the Elderly Accommodation Counsel's housing awards, 2019.
Added on 28th March 2019 |
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Flying solo with first homes at Great Bowden
Today is a big day for customers moving to our Berry Close development at Market Harborough - as well as for our newest project development manager.
Added on 19th March 2019 |
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Working together to create safer communities for all
Anti-social behaviour and crime has serious impact on a local community and causes misery for residents and businesses. We work hard to try and resolve issues and, where necessary, take legal action through the courts.
Added on 19th March 2019 |
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New approach needed to assessing housing need
We need a more astute method of assessing need that supports our ambition and properly meets the needs of the diverse communities and economies across the UK - read our full response to the technical planning consultation here.
Added on 11th March 2019 |
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Novel names unearthed at Leicester
New homes on disused allotment plots at Aylestone, Leicester give nod to land's horticultural heritage.
Added on 6th March 2019 |
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Midland Heart sponsors Birmingham's first LGBTIQ+ conference on Intersectionality and Islam
Find out why Midland Heart is proud to be sponsoring this event during LGBT History month
Added on 21st February 2019 |
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Could you get a discount on your council tax?
It won’t be long until your council tax bill for 2019/20 will arrives on your doormat. But have you checked if you are eligible for a discount?
Added on 20th February 2019 |
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Raising awareness of services to support homeless in Birmingham
Agencies work in partnership to provide services to support homeless men and women in Birmingham.
Added on 19th February 2019 |
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Midland Heart wraps up grant for insulating homes
Thanks to Midland Heart wrapping up a substantial grant for insulating properties, hundreds of our tenants can look forward to lower electricity bills - and warmer homes.
Added on 15th February 2019 |
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Love is in the Air..waves
Residents at one of our retirement villages and children from a local primary school hit the airwaves today to talk about what love means to them.
Added on 14th February 2019 |
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Motoring ahead with new vehicle agreements
New agreements with LeasePlan, one of the world's leading vehicle management groups, are gearing up to provide 69 shiny new vehicles to our in-house maintenance and ranger teams over the coming months.
Added on 12th February 2019 |
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First homes at Newton handed over to tenants
It's St Valentine's Day and what better way to celebrate than getting the keys to your brand new Midland Heart home.
Added on 12th February 2019 |
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Northampton MP praises our work at Oasis House for homeless people
Following a recent visit, Northampton MP Andrew Lewer has praised our work at Oasis House in Northampton where we provide much-needed accommodation to help homeless men and women rebuild their lives.
Added on 8th February 2019 |
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Bittersweet victory for Windrush tenant
A tenant from the so-called Windrush generation has at last had a £100,000 "debt" quashed after proving he has a right to live in the country that has been his home for over 60 years.
Added on 7th February 2019 |
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Oasis House, Northampton: focused on the future
Hope, Midland Heart and Northampton Borough Council are working together to find alternative accommodation for the Hope Centre currently based at Oasis House in the town.
Added on 7th February 2019 |
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We join forces with police to gain closure notice on property
We joined forces with West Midlands Police to obtain a closure notice on a property in Handsworth being used for criminal activities and anti-social behaviour.
Added on 4th February 2019 |
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Making the case for housing courts
As part of our response to the social housing green paper we have supported calls to pilot dedicated 'housing courts' in the Midlands.
Added on 31st January 2019 |
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Midland Heart to breathe new life into historic Lichfield site
A £multi-million development of 29 purpose-designed apartments is being created to reflect the heritage of its Lichfield site.
Added on 29th January 2019 |
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Supporting working parents
Whilst you are on maternity leave, we’ll keep in touch with you to make sure you still feel part of the team. We’ll get your input on decisions and we’ll do it as often or as little as you choose.
Added on 28th January 2019 |
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Julia's story
Flexibility is key to help Julia Bailey manage a busy work life with a hectic home schedule.
Added on 28th January 2019 |
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Chief executive talks kitchens with tenants
Chief Executive Glenn Harris has been on location to West Bromwich and Harborne to talk to our tenants and contractors about an ongoing programme to replace outdated kitchens and bathrooms in our properties.
Added on 25th January 2019 |
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Prince's Trust mentoring programme praises Midland Heart contribution
The Prince's Trust mentoring programme for young people has praised Midland Heart for the "phenomenal" contribution of its staff to the initiative over the past seven years.
Added on 24th January 2019 |
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First homes handed over at Burbage
The new roads at our brand new housing project in a Leicestershire village pay tribute to the centenary of the ending of World War I.
Added on 22nd January 2019 |
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Northampton MP praises Oasis House for homeless people after visit
Andrew Lewer, MP for Northampton South, recently visited Oasis House, our purpose-built development for homeless men and women in the town. He says it is unlike any hostel he has visited and gives people a real opportunity for a fresh start.
Added on 14th January 2019 |
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Refurbishment programme continues to deliver
Over 1,200 Midland Heart customers got a new kitchen or bathroom during 2018 – and even more can look forward to a new one installed in the year ahead!
Added on 5th January 2019 |
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Back to school
It’s back to the classroom on Monday for the first term of 2019 and we’re taking a look at progress at Midland Heart’s school-inspired housing development in Birmingham.
Added on 4th January 2019 |
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Ranger Team ride to victory
Our Ranger Team followed up their hugely successful first year of operation by sweeping to victory at our staff awards.
Added on 3rd January 2019 |
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Winning the Windrush battle
Our Money Advice Team are slowly but surely winning a Windrush battle to help one of our older customer clear his name and almost £100,000 in “debts.”
Added on 2nd January 2019 |
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Clearout the clutter
New Year New You
Added on 1st January 2019 |
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Supporting our customers with money advice
Our experienced Money Advice team supports customers to find solutions to problems with debt, unpaid bills, benefits and budgeting.
Added on 31st December 2018 |
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A1 credit rating upgrade from Moody's
Earlier in the year Moody's upgraded our credit rating to A1 from A2, with stable outlook.
Added on 30th December 2018 |
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Maintaining a strong financial performance
This year saw us deliver the third year of our corporate plan, Fit for the Future.
Added on 29th December 2018 |
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Delivering top performing services for our customers
Througout 2017/2018 we continued to see high levels of customer satisfaction across our key areas, including our repairs service and that our performance remains in the top three when compared to other similar Housing Associations.
Added on 28th December 2018 |
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Hub busy dealing with enquiries throughout the year
Our Customer Hub handled 290,983 calls in 2018. dealing with a variety of enquires from customers.
Added on 27th December 2018 |
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Mango & family enjoy break following festive events at school
Although Mango Omar’s family doesn’t celebrate Christmas, the six-year-old still enjoyed a full calendar of festive events at her Leicester school.
Added on 26th December 2018 |
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250 New Homes for Santa
Father Christmas had to steer his sleigh pulled by Rudolph and his trusty team of reindeer to around 250 new Midland Heart homes last night.
Added on 25th December 2018 |
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Taking us to the next level
We are really pleased to be awarded the Disability Confident Employer status by the Disability Confident Scheme, during UK Disability History Month.
Added on 13th December 2018 |
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Christmas opening times 2018
Our offices, including The Hub, will be closed for a few extra days over the Christmas and New Year period.
Added on 10th December 2018 |
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Fire safety matters at Midland Heart
Fire risk assessment is a legally-required area of housing association work that is under increased scrutiny following the Grenfell Tower disaster. Midland Heart has its own in-house specialist team who undertake this essential role.
Added on 7th December 2018 |
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Don't let loan sharks bite this Christmas
Don’t turn to predatory loan sharks to solve your Christmas money worries this year.
Added on 5th December 2018 |
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Lovell serves up sizzling success - its 1000th kitchen for Midland Heart customers
One of our contractors is celebrating installing its 1,000th new kitchen for Midland Heart - find out how we involve tenants in planning the work.
Added on 28th November 2018 |
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New Executive Director of Finance and Information
Our new Executive Director of Finance and Information, Anna Simpson, has now started in her role at Midland Heart.
Added on 27th November 2018 |
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Meet our Restorative Justice Co-ordinator
We spoke to our Restorative Justice Co-ordinator, Sacha Johnson, to find out what it’s like to help customers to resolve their conflicts.
Added on 23rd November 2018 |
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From the frontline – Trlok Janagal
Trlok Janagal from Midland Heart explains the elements of his role as a case officer, and about one of his most rewarding cases.
Added on 22nd November 2018 |
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Shadow Housing Minister visits Midland Heart
Melanie Onn, MP, recently visited Midland Heart and was impressed with the position of The Snowhill supported accommodation in the city centre and size and quality of new affordable housing at Shard End.
Added on 22nd November 2018 |
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New data, new insight
We have updated our free data visualisation tool with the full results from the Homes and Communities Agency's (HCA) Statistical Data Return for 2017/18 published this autumn.
Added on 22nd November 2018 |
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Restorative Justice helps bring peace back to customer’s home
An elderly customer was helped to resolve concerns with her neighbour through Restorative Justice, by one of our members of staff.
Added on 21st November 2018 |
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Supporting people to progress in Housing
As a large and ambitious housing organisation with opportunities to develop in a range of roles across the Midlands, Midland Heart are committed to supporting their people to progress and reach the very top of the organisation.
Added on 15th November 2018 |
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Mending Fences
How do you make sure disagreements between neighbours don’t get out of hand? Read more on how we are using restorative justice to prevent anti-social behaviour.
Added on 15th November 2018 |
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We need to talk about debt
Working within the Money Advice team, you can see people at their lowest. Whether it be low income, benefit delays, sanctions, benefit cap or debt.
Added on 12th November 2018 |
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A1 credit rating upgrade from Moody's
Moody's has today upgraded Midland Heart’s credit rating to A1 from A2, with stable outlook.
Added on 9th November 2018 |
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Bushfield Court marks centenary of end of WWI
Residents and day centre users at Bushfield Court have spent three months creating a piece of artwork to mark the 100-year anniversary of the end of the First World War.
Added on 5th November 2018 |
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Happy Halloween from ‘Scaremaker’ Court!
Customers at Shoemaker Court, Rushden were in for a treat (not trick!) this Halloween as their annual Halloween party was taken over by Hogwarts’ wandering workshop!
Added on 31st October 2018 |
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Residents are welcomed to Ashton Green's first new affordable homes
The Ghani family are among the first tenants to move into the first affordable homes at Ashton Green, an ambitious new community being developed near Leicester city centre.
Added on 23rd October 2018 |
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Leicester factory site gets smart new look and lifestyle
A former industrial site in Leicester has become home to high quality affordable housing with new tenants moving in every week until February 2019.
Added on 18th October 2018 |
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Hounded by debt? Know your rights
If you have debts, it is important to understand the difference between bailiffs and debt collection agencies as they have different powers.
Added on 15th October 2018 |
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Helping a customer keep his home
People case officer Trlok Janagal says his job has equal measures of challenges and rewards, with elements of being a police officer, social worker and mental health worker – as well as a housing officer!
Added on 10th October 2018 |
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Have you checked your heating?
Many people run into problems with their central heating and boilers when they have not been used over the summer. There are a few things you can do to make sure that your heating works when you need it the most.
Added on 8th October 2018 |
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Finance team adds to achievement tally
Finance team adds another achievement to Midland Heart's growing list of successes.
Added on 4th October 2018 |
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Nuneaton housing development deal up for two property awards
Midland Heart has been shortlisted for two property awards after numerous agencies worked together to pull off a development deal in just eight months.
Added on 4th October 2018 |
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Aspiring Managers, Investing in our Talent
We’re delighted to announce a major deal between ourselves and University College Birmingham that will see our future leaders and managers enrolled on to apprenticeships.
Added on 4th October 2018 |
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#HousingDay 2018 – get involved!
#HousingDay, the 24-hour social media event to celebrate the positive impact of social housing on millions of tenants, is taking place on Wednesday 10 October.
Added on 3rd October 2018 |
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Midland Heart growing its own team leaders and managers
A new contract signed with University College Birmingham will help Midland Heart staff develop the skills, knowledge and confidence needed to become a future team leader or manager.
Added on 2nd October 2018 |
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Our customers feedback to government
More than 100 of our customers have helped us shape our response to the Government’s Social Housing Green Paper proposals on involving, engaging and empowering social housing residents.
Added on 2nd October 2018 |
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Tribute to our founding Chairman
Professor Farnell, who passed away after a battle with cancer, was the founding chair when Midland Heart was established in 2006. In his academic life, Richard was a professor of neighborhood regeneration at Coventry University, where he taught urban studies and town planning.
Added on 28th September 2018 |
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Help following a bereavement
Losing a husband, wife or civil partner is a difficult time that many people are unprepared for, but if you find yourself in this situation you may be able to claim bereavement benefits to ease some of the financial stress.
Added on 21st September 2018 |
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Midland Heart hits the roof
The first roofs are on at our all-affordable housing development at Bagworth, near Leicester.
Added on 20th September 2018 |
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Executive director is 'Most Influential'
Midland Heart's Executive Director of HR and Learning has been named one of the Most Influential HR Practitioners in the country.
Added on 19th September 2018 |
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Gas Safety Week: Fighting for a Gas Safe Nation
We are proud to be supporting Gas Safety Week 2018, taking place 17– 23 September.
Added on 14th September 2018 |
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Tackling the gender imbalance
We have teamed up with Women into Construction - an organisation connecting women with contractors and training agencies - to help tackle the gender imbalance in our property maintenance workforce.
Added on 6th September 2018 |
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Payroll team hits a bonus!
Our payroll team has transformed over the past two years and now all the hard work has paid bonus by being shortlisted for a national top team award.
Added on 31st August 2018 |
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Public exhibition to showcase proposed new homes in Burton-upon-Trent
Midland Heart is teaming up with Partner Construction on a proposed new all-affordable development of 131 homes in Burton-upon-Trent - the local community has the chance to find out all about it.
Added on 30th August 2018 |
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Overcoming barriers to longer-term tenancies
We have responded to a government consultation supporting calls to provide longer term tenancies in the private sector as we understand the role longer tenancies play in creating genuinely balanced communities.
Added on 24th August 2018 |
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Bloomin' lovely at St Crispin's
Residents of St Crispin's at Duston, Northampton are paying tribute to those who fought in WWI and have created a special garden at their home.
Added on 20th August 2018 |
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New development grows the future of old allotment site in Leicester
We've welcomed our first tenants to affordable rent housing built on a disused allotment site in Leicester
Added on 16th August 2018 |
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Midland Heart fights to clear 'debt' of Windrush tenant
When an application for a UK passport turned into a £100,000 nightmare for an elderly tenant, Midland Heart battled bureaucracy to help him win his case.
Added on 14th August 2018 |
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Putting my training into practice - Aspiring Manager Nazush
A happy coincidence lead to Nazush being able to put her Aspiring Manager training into practice.
Added on 13th August 2018 |
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Plastic Fantastic helps make community a better place
To mark World Environment Day, our partners, Fortem, came up with a great idea to litter pick in a nominated Midland Heart Community.
Added on 9th August 2018 |
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New Nuneaton development gets underway
We are working with developer Partner Construction to bring much-needed all-affordable housing to Nuneaton where demand outstrips supply.
Added on 7th August 2018 |
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New housing to transform Nuneaton transport hub
Work to transform a six acre former council site into an all-affordable housing development close to Nuneaton town centre is now underway.
Added on 6th August 2018 |
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Centenarians celebrate in style
Every birthday's special but for two of our residents the occasion prompted big celebrations
Added on 6th August 2018 |
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New Executive Director of Finance appointed
We are very pleased to have appointed Anna Simpson to the role of Executive Director of Finance and Information at Midland Heart
Added on 2nd August 2018 |
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Property Care training and apprenticeship programme
Here at Midland Heart, we are always on the lookout for highly skilled, multi-trade operatives to join our maintenance team, Property Care.
Added on 16th July 2018 |
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Sizzling celebration of diversity, health and wellbeing
Birmingham Foyer joins the West Midlands Combined Authority Mayor's Community Weekend.
Added on 11th July 2018 |
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Adapted house changes family's life
How one of our adapted homes on the new Leicester development at Wolsey Island has changed the lives of a young family.
Added on 5th July 2018 |
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Helping young customers realise their dreams
Our Floating Support Team for young people aged 16-25 has netted thousands of pounds worth of charitable funds to help them realise their dreams.
Added on 29th June 2018 |
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West goes East!
New non executive director Chris West is impressed by one of our new developments currently being built in the East Midlands
Added on 28th June 2018 |
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Hail Sir Geoffrey!
Children at Shoemaker Court in Rushden, Northamptonshire got the chance recently to find out about pet ownership.
Added on 27th June 2018 |
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Housing Management scoop top award
Last night our Housing Management team scooped a top spot at the Housing Heroes awards 2018 in the Best Customer Experience award category.
Added on 26th June 2018 |
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Don’t invite fire to your BBQ
Now that the warm, light evenings are with us and the summer holidays are fast approaching, barbecues are beginning to sizzle! But behind the bangers and burgers, summer fun has a serious side and it is important to take extra care with lighting barbecues.
Added on 25th June 2018 |
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Promoting affordable homes – Our day in Parliament
This week we have successfully hosted our first ever MP forum, to talk directly to MPs about what more can be done to help us build more affordable homes.
Added on 21st June 2018 |
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Chartered town planner appointed to advise on strategic development
We have appointed Abigaile Bromfield to help us realise our ambition to invest £450m over the next five years on providing new affordable housing
Added on 18th June 2018 |
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Building integrated communities
We believe housing policy plays an important role in creating well balanced communities - read our contribution to the Government's consultation on its Integrated Communities Strategy
Added on 15th June 2018 |
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Carers Week 2018
Carers Week is designed to recognise the contribution that carers make to families and communities across the UK. The week, which runs from 11-17 June, also aims to bring awareness to the challenges which carers face.
Added on 15th June 2018 |
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Keeping our community clean
On Saturday 9 June, our Rangers and Place team joined Moseley Litter Busters, local councillors, The Accord Group and local residents for a spring clean in Moseley.
Added on 13th June 2018 |
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Weather affecting communal gardens
Due to the recent spate of heavy rain followed by long periods of sunshine the grass in the communal areas has grown quicker than usual.
Added on 5th June 2018 |
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Residents start to move on to first of three new housing schemes in Leicester
Our Chief Executive met with Leicester's City Mayor to view progress of the new Wolsey Island development where families have begun to move into their new homes
Added on 5th June 2018 |
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Fit for an Award
Our HR team has been shortlisted for a prestigious accolade in the national CIPD People Management Awards 2018
Added on 5th June 2018 |
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Wearing our heart with Pride
Parading the streets of Birmingham this bank holiday, Midland Heart colleagues and customers joined this year’s Pride festivities, bringing the LGBTQ and wider community together in a rainbow of colour, culture and cheer.
Added on 29th May 2018 |
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The need for more ambitious planning reform
We have responded to a review of national planning policy known as the National Planning Policy Framework (NPPF), calling for Government to be more ambitious in their reforms.
Added on 17th May 2018 |
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Children take on heavyweight Jeff
Children living at Shoemaker Court get up close and friendly with a host of exotic creatures not normally encountered in Northamptonshire.
Added on 15th May 2018 |
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New development at Wren's Nest takes flight
Tenants nestle into Mons Hill - our latest clutch of affordable homes to complete - built in an enviable location next to one of Britain's most important geological sites, the Wren's Nest National Nature Reserve
Added on 8th May 2018 |
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Could you save money on your energy bills?
Comparing gas and electric providers and deals regularly can help you to make sure you are getting the most out of your money. With British Gas and EDF announcing price rises to some of their tariffs, now couldn’t be a better time to do a comparison!
Added on 4th May 2018 |
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Put it out, right out!
Smoking in the single biggest cause of accidental fires in the home and a third of all deaths in fires in the home are caused by cigarettes. This is often down to careless behaviour, such as smoking in bed or not taking care after drinking alcohol.
Added on 26th April 2018 |
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Investing in social values
A strong commitment to social values helped Fortem win their initial contract for repairs and void maintenance at our properties in the east and south Midlands.
Added on 25th April 2018 |
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Rangers celebrate first year of success
Ranging far and wide across the Midland Heart patch our intrepid Ranger Team is celebrating its first 12 months of operation - a year of great success that has seen the collection of over 400 tonnes of bulky waste and almost 13,700 fire safety checks.
Added on 25th April 2018 |
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Simplifying complaints procedures for social housing tenants
We are supporting the Government’s ambition to simplify the housing sector’s system for residents who have complaints about their home – and are taking part in a national review looking at a number of options.
Added on 19th April 2018 |
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customer service team shortlisted for national award
Our housing management service - made up of the Customer Hub, People Team and Place Team - has been shortlisted for a national Housing Heroes Award 2018. We are among eight organisations across the UK in the running for best customer service and the winner will be announced in June.
Added on 12th April 2018 |
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Working together to create a safer environment for all
Together with our partners in Wolverhampton, we recently worked to resolve problems with anti-social behaviour at two of our properties that caused misery for the local community.
Added on 6th April 2018 |
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Could a spring clean save your life?
It may be the last month of spring, but there's still time to squeeze in a final spring clean. Clear the clutter that may be blocking your escape routes and make sure your family, guests and loved ones know how to get out, stay out, and call 999 in the event of a fire.
Added on 5th April 2018 |
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Fire safety at the top of the agenda
Our priority is to keep you safe and we want to reassure you that we take fire safety very seriously. So, what are we doing to ensure the safety of you and your family?
Added on 4th April 2018 |
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Speaker sees homeless work is well in Order, Order!
Commons Speaker John Bercow MP praised our innovative Stafford project Eagle House on a visit to the town to see for himself initiatives to help homeless people and rough sleepers.
Added on 28th March 2018 |
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New Chief Executive Officer announced
Midland Heart have appointed Glenn Harris MBE as their new Chief Executive Officer.
Added on 28th March 2018 |
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School pupils help name street on Birmingham housing development
Local residents have chosen the name Martineau Road for a new development built in Birmingham by Midland Heart and Westleigh Partnership Homes.
Added on 27th March 2018 |
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Big hearted staff raise £15k for charity
Our staff have taken part in a host of activities to help raise money for local charity, Birmingham St Mary’s Hospice.
Added on 22nd March 2018 |
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Housing Finance Conference 2018
Glenn Harris MBE, Executive Director of Corporate Resources at Midland Heart recently spoke at the Housing Finance conference.
Added on 15th March 2018 |
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Do your electrical items and furnishings meet the British Safety Standard?
It is easy to buy electrical items and furniture cheaply, but do they meet the British Safety Standard?
Added on 7th March 2018 |
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Marking National Apprenticeship Week celebrating our apprentices
As National Apprenticeship Week gets underway, we’re celebrating the fantastic success of five of our apprentices who have graduated to permanent roles with us.
Added on 5th March 2018 |
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Cold weather payments
You may be entitled to a cold weather payment paid by the DWP if you receive a qualifying benefit and the average temperature in the area where you live is recorded as, or forecast to be, zero degrees or below for seven consecutive days.
Added on 2nd March 2018 |
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Making music with Birmingham Opera Company
Young people living at our supported housing project The Foyer have had the opportunity to work with Birmingham Opera Company
Added on 1st March 2018 |
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A day in the life - Bal Kang
The following appeared in 24 Housing, giving an insight into Director of HR, Bal Kang's usual working day.
Added on 1st March 2018 |
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Rangers service charge
Last year, we brought together our teams that work on bulky waste removal (flytipping) and fire detection/emergency lighting. This team is now called Rangers.
Added on 23rd February 2018 |
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Keep your details safe - Right to Buy
A number of our customers have met with or been contacted over the phone by a company who are offering to help customers with Right to Buy.
Added on 22nd February 2018 |
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Staff raise over £4,000 taking part in Fight or Flight challenge!
On Friday 16 February, 18 of our courageous staff took part in Birmingham St Mary's Hospice annual Fright or Flight event.
Added on 21st February 2018 |
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Support for call for more housing for older people
Alongside other leading housing organisations, Midland Heart has provided key evidence to help make the case for improved housing options for older people,
Added on 15th February 2018 |
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Family team raises £16,000 for vulnerable families
The Families Team at Midland Heart has raised over £16,000 to help some of the region’s most vulnerable families following cuts to local budgets.
Added on 14th February 2018 |
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Cabinet member tours £8.2m housing scheme
Birmingham City Council’s cabinet member for housing has had a chance to tour an £8.2m housing scheme in the East of the city.
Added on 14th February 2018 |
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Midland Heart takes Time to Talk
At Midland Heart, we know that it benefits everyone to talk about mental health. That’s why we celebrated Time to Talk Day on Thursday 1 February.
Added on 9th February 2018 |
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Don’t get caught up in the heat of the moment
Candles, incense sticks and oil burners contribute to a number of fires within homes. Here are some tips to ensure you don’t get caught up in the heat of the moment.
Added on 1st February 2018 |
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Safeguarding the future of supported housing
This week marked the end of the Government’s latest consultation over plans to change the way supported housing is funded in England. Here we take a brief look at the issues at stake for Midland Heart and our residents.
Added on 24th January 2018 |
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New Year, new start for Cash’s Lane
Over the festive break our teams joined forces with Coventry City Council and local residents to clear up the area around Cash’s Lane and Kirby Close.
Added on 10th January 2018 |
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Don’t add fuel to the fire
Following the festive period, you may have an increased amount of rubbish in your home which could be a fire hazard if not stored correctly.
Added on 3rd January 2018 |
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Midland Heart staff spread Christmas cheer
A number of Midland Heart schemes have decked the halls to get their residents in the festive spirit this Christmas.
Added on 21st December 2017 |
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Leicester MP visits new constituency housing development
Leicester MP Keith Vaz has visited the site of a new housing development in his constituency, which will bring new affordable homes close to the city centre.
Added on 20th December 2017 |
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Three new non-executive board members
Three new faces have joined our non-executive board, including Birmingham-based chartered surveyor, Mina Parmar.
Added on 13th December 2017 |
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Support for ‘invisible’ homeless in Birmingham this Christmas
Over 200 gift packs containing essential items have been donated to support those people who have a roof over their head but are still homeless in Birmingham this winter.
Added on 13th December 2017 |
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Fire safety during the festive period
The festive period can present extra fire hazards in your home. To stay safe in your home and reduce the risks of fire, please consider our advice.
Added on 12th December 2017 |
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New homes to be built under new funding deal
We are pleased to announce that we have secured a £14million facility loan from local relationship bank Handelsbanken, part of which will be used to build 95 new homes for private rent in Leicester.
Added on 7th December 2017 |
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Customer Hub highly commended at industry awards
Our Customer Hub been awarded the 'highly commended' accolade in the Employee Engagement category at the Verint Engage EMEA Annual Customer Awards 2017.
Added on 6th December 2017 |
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Local Councillor gets sneak preview of new Birmingham housing scheme
A local ward Councillor has been for a sneak preview of new homes being developed on the site of the former international school in Birmingham.
Added on 6th December 2017 |
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Warm Home Discount Scheme
You could get £140 off your electricity bill for winter 2017-18 under the Warm Home Discount Scheme.
Added on 4th December 2017 |
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Ruth Cooke to stand down March 2018
Ruth Cooke will be leaving Midland Heart at the end of the financial year to take up the role of Group Chief Executive of Clarion Housing Group.
Added on 3rd December 2017 |
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New contractors for our environmental services
From December, we will be working with new contractors to deliver environmental services for our schemes, and our customers have been instrumental in deciding who they would be.
Added on 30th November 2017 |
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Budget 2017 round-up
A round up of the Autumn budget and comment from our CEO, Ruth Cooke.
Added on 23rd November 2017 |
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Restorative Justice Week 2017
This week is Restorative Justice Week, we would like to share a case study on the impact of Restorative Justice practice in housing
Added on 22nd November 2017 |
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A special birthday wish on Armistice Day
One of our Kings Norton residents received a special birthday wish on Armistice Day.
Added on 16th November 2017 |
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Data update brings fresh insight to housing sector
We have updated our free data visualisation tool with the full results from the Homes and Communities Agency’s (HCA) Statistical Data Return published on 24th October 2017.
Added on 16th November 2017 |
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Customers shape the future of services
Midland Heart has been awarded the Customer Service Excellence Standard for putting their customers at the heart of their service.
Added on 14th November 2017 |
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Help us to help rough sleepers this winter
Alongside other agencies in Birmingham, we are calling on members of the public to download the StreetLink app this winter.
Added on 14th November 2017 |
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Our staff are equipped to help you report hate crime
Our People Team have recently undergone training to make them more aware, and for them to help resolve hate crime.
Added on 16th October 2017 |
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Coventry street name honours local stalwart
A street on a new housing development in Tile Hill, Coventry has been named after a local stalwart who supported individuals with learning disabilities throughout his life.
Added on 11th October 2017 |
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Providing our customers with an extra ‘Safetynet’
We are proud to have joined forces with Safetynet Security Group to provide a quality and reliable security service within the local community.
Added on 9th October 2017 |
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Jessie celebrates her 100th Birthday
One of our customers has celebrated her 100th birthday in style with a big party at Bevan Court, our sheltered housing scheme in Coventry.
Added on 5th October 2017 |
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UCB partnership to inspire managers of the future
We are very excited to have teamed up with University College Birmingham (UCB) to develop a bespoke programme to inspire the our future managers.
Added on 5th October 2017 |
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Top prize awarded to our HR team
We are delighted to announce that our HR team have scooped a top prize for this year’s industry leading 2017 CIPD People Management Awards.
Added on 27th September 2017 |
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Our CEO is short-listed for ‘Businesswoman of the Year’ awards
Our chief executive officer (CEO), Ruth Cooke, has been short-listed in this year’s prestigious ‘Businesswoman of the Year’ awards.
Added on 26th September 2017 |
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£2.5m Nuneaton housing scheme open for business
Our £2.5million affordable housing scheme in Nuneaton has officially opened for business six months early, providing essential homes to local residents looking to get onto the housing ladder.
Added on 25th September 2017 |
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Finding more ways to improve our service
Our customers are at the centre of everything we do. When you contact us, we want to give you the most efficient and effective service possible. To help us do this, our Hub opening hours are now 8:00am – 6:00pm.
Added on 22nd September 2017 |
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Our Director of HR and Learning appears on Most Influential list
A key member of our staff has been recognised in HR Magazine’s annual Human Resources (HR) Most Influential list.
Added on 21st September 2017 |
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A new approach to anti-social behaviour
There is a fine line between anti-social behaviour and relatively minor disputes among neighbours but we want to send a clear message to customers that anti-social behaviour (ASB) will not be tolerated at Midland Heart.
Added on 19th September 2017 |
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We are supporting Gas Safety Week
Gas Safety Week, which runs 18-24 September, aims to raise awareness of gas safety and highlight the importance of taking care of your gas appliances.
Added on 18th September 2017 |
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Golf day a GR8 success for homeless services
Keen golfers have swung into action to help raise essential funds for Midland Heart’s homeless and outreach services in Birmingham.
Added on 6th September 2017 |
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Money Advice team supports Highgate Fire Station Fun Day
Midland Heart will be supporting West Midlands Fire Service Fun Day at Highgate Fire Station. With the community fire station serving many Midland Heart homes, our Money Advice team will be there and on hand to offer debt, benefit and budgeting advice to customers who need support with their finances.
Added on 21st August 2017 |
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Help shape the future of our services
Your feedback is an important part of helping us choose our priorities for 2018/19. We want to focus on the things that matter most to our customers and we need your help to do this.
Added on 17th August 2017 |
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Contractors pledge support to Birmingham rough sleepers
Contractors in Birmingham have pledged their support for local rough sleepers by purchasing and donating essential personal items.
Added on 15th August 2017 |
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Melksham’s Wharf Court is a blooming success
Customers at our older person’s scheme in Melksham are celebrating after a clean sweep at the 2017 Melksham in Bloom competition.
Added on 14th August 2017 |
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Development make the shortlist for two leading industry awards
Our Development team has been short-listed in two category's at this year’s Inside Housing Development Awards.
Added on 9th August 2017 |
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Local partnership to futureproof skilled trades
Midland Heart will be partnering with City of Wolverhampton College to provide our existing workforce with the opportunity to learn additional skills to achieve the new Property Maintenance Operative Standard.
Added on 8th August 2017 |
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Former rough sleepers receive kind donation for their dogs
Former rough sleepers in Birmingham have received a kind donation of pet food and toys for their four legged friends.
Added on 28th July 2017 |
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Housing First project launches in Stafford
An innovative project that places homeless people into permanent accommodation and then provides a programme of support to help them to get their life back on track is about to launch in Stafford.
Added on 28th July 2017 |
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£1.75m debt savings for struggling tenants
Our free Money Advice Service has helped 1788 tenants across the Midlands save £1.75m in debt savings over a 12 month period as part of a drive to support people struggling with debt.
Added on 27th July 2017 |
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Housing is key in helping to bind communities
Midland Heart CEO Ruth Cooke explains how HAs are best placed to support some of the most disadvantaged communities.
Added on 26th July 2017 |
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Birmingham City Council launches Rough Sleepers Task Force
Birmingham City Council have launched a Rough Sleepers Task Force to bring key organisations together to address city centre rough sleeping.
Added on 13th July 2017 |
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A year of success for the Customer Hub
This week, the Customer Hub are celebrating their first successful year.
Added on 4th July 2017 |
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Coventry Apprentices building their future
Five apprentices are learning the tricks of the trade on a housing development in Coventry.
Added on 27th June 2017 |
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Free panic alarms for residents at Helen Dixon House
Free personal attack alarms will be issued to residents at Helen Dixon House, thanks to funds secured by two Birmingham Police Community Support Officers (PCSOs).
Added on 26th June 2017 |
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Showing our support for Army Reserves
Wednesday 21st June marks the annual Reserves Day where Army Reservists raise awareness of their roles by wearing their uniform in their civilian life.
Added on 20th June 2017 |
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Midland Heart teams up with Birmingham hospice
Midland Heart have chosen independent charity Birmingham St Mary’s hospice as their new charity partner for 2017-18.
Added on 16th June 2017 |
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Fire Safety: Information for customers
Following the tragic fire at Grenfell Court in Kensington, London, yesterday, a number of customers have contacted us for advice and reassurance.
Added on 15th June 2017 |
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We have been highly commended at regional property awards
Midland Heart’s plans to re-develop three large sites across Leicester City as part of a £58m regeneration scheme, has been Highly Commended in the Deal of the Year category at this year’s Insider West Midlands Residential Property Awards.
Added on 9th June 2017 |
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Staff reward scheme shortlisted for industry award
Midland Heart’s human resources department has been shortlisted for the 2017 CIPD People Management Awards, considered among the most prestigious awards in the HR profession.
Added on 6th June 2017 |
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We’ve got a new look
You might have noticed that we’ve updated the look of our website and other materials across the Midland Heart brand.
Added on 2nd June 2017 |
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Independent Customer Member needed for our new Operations Committee
As a result of a recent business re-structure we have formed our new Operations Committee which will play an important role in delivering good governance in Midland Heart.
Added on 1st June 2017 |
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Coventry family move into new home with a difference
Mr Bassi and his wife Mrs Kaur are one of the first families to move into a new modular-build property in Foleshill Coventry.
Added on 30th May 2017 |
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Midland Heart scoops housing excellence award
Midland Heart is celebrating after scooping the award for Best Tenant Support Advice Programme at this year’s Housing Excellence Awards.
Added on 26th May 2017 |
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£8.2m housing scheme to transform site of former Birmingham school
An £8.2m housing scheme in Birmingham is set to transform the site of a former international school bringing high-quality affordable homes to the Shard End area of the city.
Added on 24th May 2017 |
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Swindon sewing club’s donations go international
A sewing group set up in one of our residential homes has stitched their way to international success to help young women, dogs and residents.
Added on 22nd May 2017 |
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Deal done for new affordable homes in Dudley
We have signed off a £5.8m deal to build 43-new affordable homes in Mons Hill, Dudley.
Added on 10th May 2017 |
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Leicester Development Finalist for ‘Deal of the Year’ Award
Midland Heart’s plans to re-develop the site of a historic hosiery factory as part of a £58 million Leicester regeneration scheme has been recognised as a finalist in this year’s Insider Midlands Residential Property Awards.
Added on 2nd May 2017 |
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Midland Heart up for double honours at Housing Excellence Awards
Midland Heart is delighted to be named as finalist in two categories at this year’s Housing Excellence Awards.
Added on 28th April 2017 |
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Schemes get a ‘Mitie’ makeover
Two supported housing schemes in the heart of the Midlands have received a ‘Mitie’ makeover as part of the company’s contractual commitment to provide volunteers to support local community projects.
Added on 24th April 2017 |
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Work begins on new affordable housing in Coventry
Work has started on 84 new affordable homes on Kingfield Road in Coventry.
Added on 13th April 2017 |
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Double birthday celebrations for Gwen and her scheme
Double birthday celebrations have got underway at one of our Birmingham housing schemes as it raises the roof to celebrate its 30th anniversary and the birthday of its very first resident.
Added on 6th April 2017 |
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Property Care team expands after saving £3.5m
Midland Heart is embarking on its second expansion of its Property Care team after saving c.£3.5 million over four years.
Added on 5th April 2017 |
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£58M investment for Leicester regeneration projects
An ambitious housing project which aims to provide 395 new homes to three disused sites across Leicester has got off the ground following a £58M investment by Midland Heart and developer Westleigh Homes.
Added on 5th April 2017 |
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Doors open for dogs at Zambesi
A supported housing scheme in the heart of Birmingham has opened its doors to welcome dogs for the first time to enable homeless individuals who are sleeping rough to stay with their pets.
Added on 15th March 2017 |
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Birmingham housing scheme turns back time
A housing scheme in Birmingham has turned back time after a refurbishment to return it to its former glory.
Added on 13th March 2017 |
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Celebrating National Apprenticeship Week 2017
Past and present Apprentices at Midland Heart have been busy celebrating national Apprenticeship Week’s 10th anniversary by hosting a student speed dating event at our head office.
Added on 8th March 2017 |
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Disruption and damage caused by Storm Freya
Following the recent windy weather, we are receiving a high volume of calls.
Added on 24th February 2017 |
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New gas contract saves £3 million in first year
Midland Heart have saved £3 million in the first year following the termination and re-tender of their gas servicing and installation contract.
Added on 13th February 2017 |
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Midland Heart receives Housing Innovation award
Midland Heart has won the ‘Most Innovative Housing IT System’ category at this year’s Housing Innovation awards for its proactive solution to address the impact of Universal Credit by introducing a new phone dialler system.
Added on 10th February 2017 |
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Midland Heart completes new c.£2.5m housing development
Work has finished on our c.£2.5m housing development in Loughborough bringing much needed, affordable new homes to the area.
Added on 3rd February 2017 |
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£4.2m Coventry development on track for summer completion
Work on our £4.2m affordable housing development in Coventry is gathering pace and is set for completion this summer.
Added on 27th January 2017 |
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Showing our support for the Armed Forces Community
Midland Heart have shown their support for Defence personnel and their families by signing up to the Armed Forces Covenant.
Added on 23rd January 2017 |
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Midland Heart shortlisted for Housing innovation award
Midland Heart has been named as a finalist in this year’s Housing Innovation awards.
Added on 3rd January 2017 |
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Midland Heart join a major new Commission from NLGN and Collaborate
Ruth Cooke, chief executive of Midland Heart is part of a major new commission launched by NLGN and Collaborate which is looking at reimagining the future of place-based health.
Added on 2nd July 2015 |
Customer Annual Report
Check out our latest Customer Annual Report.
Midland Heart
18 May
We've got some #brave colleagues and customers at Broad Meadow retirement scheme in #Dudley - they jumped out of a… twitter.com/i/web/status/1…