Customer news

Latest News

  • Join our customer scrutiny

    Find out how you can get involved in helping us shape our services for customers - there are lots of different ways to join the team depending on the topics you are interested in and how much time you can offer.

    Added on 31st July 2020 |

  • Actions speak louder than words in scrutiny

    We listen to what our customers tell us about our services and use their feedback to change what we do. In the past two years more than 76 actions have been taken, or are being taken, following recommendations made by customers involved in our scrutiny activities.

    Added on 30th July 2020 |

  • Let's get virtual

    Our group of involved customers – who volunteer their time, skills and experience to help shape services for all our customers – have risen to the challenge of the new ways we are having to work.

    Added on 28th July 2020 |

  • National Scrutiny Week

    National Scrutiny Week gets underway today and we're highlighting the essential role our involved customers play in helping us shape services for the benefit of all tenants.

    Added on 27th July 2020 |

  • Holistic approach avoids customer losing home

    We worked with council, social services and NHS mental health services to avoid one of our vulnerable customers losing her home due to rent arrears because she was too ill to claim benefits or engage with agencies.

    Added on 23rd June 2020 |

  • Dear St Crispin

    A pen pal project between our customers at a Northamptonshire retirement village and their neighbouring primary school has taken on special significance over the past few months.

    Added on 16th June 2020 |

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