Our opening hours over the festive period

Over Christmas and New Year our office and the Customer HUB will be closed from Thursday 24th December 2020 to Monday 4th January 2021.

Contacting us in an emergency
In an emergency, you can contact our out of hours service on 0333 241 44 38. An emergency repair is anything which is an immediate threat to your health and safety or security within your home.

Emergency examples

  • Gas leak or the smell of gas (you can also immediately call 0800 111 999)
  • Uncontainable water leak
  • No power or exposed electrical wires
  • External doors that won’t lock
  • If you can see or smell smoke, immediately call 999 or 112 before calling us

When are we closing
We’ll close on Thursday 24th December at 2pm and remain shut until Monday 4th January, 8am.

When our offices reopen our phone lines will be busy so if it’s not an emergency you can contact us via the website, email or social media and one of the team will get back to you as soon as possible.

Getting in touch
Our website contains a wealth of information should you need to get in touch

16th December 2020 | 2020