Customer news

Latest News

  • Making improvements together

    We have lots of ways for customers to get involved at Midland Heart and are always looking for new people to take a fresh look at the homes and services we provide to you. Our dedicated Customer Scrutiny Team works with a group of involved customers to help shape and improve the work we do. From piloting new services to mystery shopping, there is something for everyone depending on your interests.

    Added on 2nd April 2019 |

  • New approach needed to assessing housing need

    We need a more astute method of assessing need that supports our ambition and properly meets the needs of the diverse communities and economies across the UK - read our full response to the technical planning consultation here.

    Added on 11th March 2019 |

  • Julia's story

    Flexibility is key to help Julia Bailey manage a busy work life with a hectic home schedule. Julia, HR Shared Services Manager, manages a team who deal with HR queries from colleagues across Midland Heart. If she didn’t have enough on a plate, Julia is also mother to three young children.

    Added on 28th January 2019 |

  • Our customers feedback to government

    Read how more than 100 of our customers have helped us shape our response to the Government’s Social Housing Green Paper proposals on involving, engaging and empowering social housing residents.

    Added on 17th January 2019 |

  • Don't let loan sharks bite this Christmas

    Don’t turn to predatory loan sharks to solve your Christmas money worries this year. The Stop Loan Sharks project has launched a national campaign to raise awareness of illegal money lenders and provide guidance on where help can be found.

    Added on 5th December 2018 |

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