We listen to what our customers tell us about our services and use their feedback to change what we do. In the past two years more than 76 actions have been taken, or are being taken, following recommendations made by customers involved in our scrutiny activities.
Added on 30th July 2020 |
Thousands of pieces of customer feedback and the hard work of our "involved customers" are helping us to shape our services including repairs, fire risk assessments and diversity in our retirement living schemes.
Added on 29th July 2020 |
Our group of involved customers – who volunteer their time, skills and experience to help shape services for all our customers – have risen to the challenge of the new ways we are having to work.
Added on 28th July 2020 |
National Scrutiny Week gets underway today and we're highlighting the essential role our involved customers play in helping us shape services for the benefit of all tenants.
Added on 27th July 2020 |
We worked with council, social services and NHS mental health services to avoid one of our vulnerable customers losing her home due to rent arrears because she was too ill to claim benefits or engage with agencies.
Added on 23rd June 2020 |
As Time Goes By, our new newsletter for retirement living customers, is proving a great success with delivery eagerly anticipated and readers keen to contribute.
Added on 18th June 2020 |
A pen pal project between our customers at a Northamptonshire retirement village and their neighbouring primary school has taken on special significance over the past few months.
Added on 16th June 2020 |
Lockdown and the ongoing restrictions have not stopped our customers in need of housing being able to view potential new homes and sign their tenancy agreements thanks to our lettings teams finding different ways of working.
Added on 4th June 2020 |
