Are your pipes frozen?
The advice here should help in saving you time calling and waiting to speak to our repairs hub, as you can often fix the problem in the time it takes to call in.
Winter Planning
Keeping you warm over winter is one of our top priorities, so when your heating stops working, we’ll do everything we can to get it back up and running.
To help us with this, please click here for a checklist you should go through before contacting us, so that if you do need to call us, you can provide us with all the information we need.
To deal with the winter months, we have a simple green, amber and red system. So during busy periods or when our service is disrupted by bad weather, we can give you a clear and realistic timescale for completing your repair.
We prioritise our most vulnerable customers and your situation will be assessed at the time of your call. The system will also be used in other exceptional circumstances that affect our ability to operate such as floods and high winds.
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Are your pipes frozen?
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Service StatusOur Service Status
In order to deal with high demand over the winter months, we have devised a simple green, amber and red system.
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Try these tipsTop Tips to check with broken heating
If your heating doesn't work, try these tips before contacting us as it may be easier to fix than you think.