Tenancy Fraud Policy

Housing counter fraud policy

Tenancy fraud is illegal and unfair as it means that there are less homes for people who need them. It’s important that we tackle tenancy fraud so that people in genuine housing need are able to get a home with us.

More information about our approach is below. You can also request our housing counter fraud policy in full by contacting us.

What is tenancy fraud?

There are many types of tenancy fraud including:

  • Providing false information in order to move into one of our homes;
  • Not using our property as the main home or abandoning it;
  • Subletting the property to someone else;
  • Selling the keys;
  • Failing to tell us when the tenant has passed away so that someone else can live there;
  • Mate crime where vulnerable tenants are targeted by fraudsters to use the home for criminal activity.
  • Giving false information to get a Right to Buy discount.

Any suspicions of fraud are taken very seriously. We will work with internal teams and other agencies to investigate further.

Preventing fraud

To prevent fraud we will:

  • Request proof of identity and residency for all household members when we offer a home and at other times throughout the tenancy, for example at appointments or home visits
  • Visit customers after they have moved in

 Taking action

If we believe tenancy fraud has taken place we will:

  • Take legal action to end the tenancy
  • Share information with partners to support criminal prosecutions
  • Recover any money gained illegally
  • Cancel any fraudulent applications for housing and stop the person from making future applications for a period of time
  • Offer support and advice to customers who have been victims of tenancy fraud

How you can help

Have you:

  • Noticed an unusual change of residents at a nearby home?
  • Seen any unusual activity?
  • Overheard any mention of the property being sublet?
  • Noticed that a nearby home appears to be empty?

If so, contact us straight away.