Making sure your home is safe, warm, and working as it should be is our top priority. To keep things running smoothly, it helps to know who does what when it comes to repairs.
Think of us working with you as one team: we look after the ‘big’ stuff (structure, plumbing, and heating) while you take care of smaller, day-to-day things that help make your house feel like a home.
What we look after
- The structure of your home: Roofs, walls, floors, and external doors.
- The important services you receive: Plumbing (leaks and blocks), electrical wiring, and heating systems.
- Your communal areas: Hallways, shared gardens, and lifts.
What you look after
- Decorating your home (the fun part): Keeping your rooms looking fresh, filling small holes and cracks.
- Small fixes around your home: Replacing lightbulbs, shower hoses, or toilet seats.
- Looking after your garden: Keeping your private garden space tidy.
- Keeping your home safe: Testing your smoke alarms regularly (we’ll still service them annually).
You can find the full repairs list by using the repair responsibility tool below.
Still unsure? Our repair responsibility tool can help
Sometimes it isn’t easy to work out who looks after what. That’s why we’ve made it easy to check with our repair responsibility tool.
Before getting in touch with us, take a quick look at our repair responsibility tool to find out exactly who’s look after what. This’ll also help get things sorted quickly for you.
Try the repair responsibility tool
Remember...
Once you’ve confirmed that a repair is our responsibility, you can report it via:
- The Midland Heart app - download it for free from the App store or Google Play. To find out more information about it, please click here.
- By calling us on 0345 60 20 540 to report your repair. Our Hub is open from Monday - Friday 8AM - 6PM. Outside of this time your call will be transferred to our out of hours service and you'll only be able to report emergency repairs.
- By private messaging us on Facebook.
Need an emergency repair?
You can find everything you need to report an emergency repair on our dedicated repairs page: Repairs - Midland Heart
- Call us to report an emergency on 0345 60 20 540.
- If you think you can smell gas, telephone 0800 111 999 straight away.
- If you can see or smell smoke, call 999 or 112 immediately.
- If there is a power cut in your area, dial 105
