Top Tips

Below is a checklist that covers the most common problems we get asked about. Please have a read as they might save you time and help you avoid problems.

  • If you have a pre-payment meter for gas and electricity –do you have credit on the meter?
  • Is the main electric supply point switched on? Check the fuse in the device and replace with 3 amp fuse if required
  • Are all lights working? If they are not, there could be a service interruption. Check with your neighbours.
  • Is the pilot light on if you have one? If not, attempt to relight this using instructions on the boiler.
  • Has the thermostat or thermostatic radiator valve been turned down?
  • Has the timer been altered ready for the seasonal change?
  • Is there an error code visible on the boiler? If yes, make a note of it.
  • If there has been a recent freeze or snow, check the boiler flue outlet for blockage, and plastic ‘condense pipe’ outside to see if it could be frozen.
  • Is your gas cooker working? If not, this could identify a problem with the gas supply to your home.


When winter approaches it's a good idea to check your heating is working properly. This video will show you how to check your heating system including your boiler.

If you've tried our tips and still have a problem, please take a look at our Repair Responsibility Tool. If it is a problem that Midland Heart have responsibility for, please contact us to report it.

Things to tell us when you call:

  • Have you identified any problems when carrying out the above checklist?
  • Do you have any form of secondary heating?
  • Do you have an immersion heater?
  • Are there frail and vulnerable occupants in the home such as young or elderly?