Top Tips

Below is a checklist that covers the most common problems we get asked about. Please have a read as they might save you time and help you avoid problems.

  • Is the main electric supply point switched on? Check the fuse in the device and replace with 3 amp fuse if required
  • Are all lights working? If they are not, there could be a service interruption. Check with your neighbours.
  • Is the pilot light on if you have one? If not, attempt to relight this using instructions on the boiler.
  • Has the thermostat or thermostatic radiator valve been turned down?
  • Has the timer been altered ready for the seasonal change?
  • Is there an error code visible on the boiler? If yes, make a note of it.
  • If there has been a recent freeze or snow, check the boiler flue outlet for blockage, and plastic ‘condense pipe’ outside to see if it could be frozen pipes.

Have you checked your heating?

Many people run into problems with their central heating and boilers when they have not been used over the summer. There are a few things you can do to make sure that your heating works when you need it the most.

In the months when you don’t use your heating you can:

  • Turn it on for five or ten minutes every so often to keep the system running
  • Keep any thermostatic radiator valves open even when the heating is switched off to prevent them sticking.

If your heating doesn’t work when you turn it on you should:

  • Make sure you have credit on your gas meter if you use a pre-payment meter and that the meter states "ON" on the display
  • If you have had to top up credit on your meter make sure that the boiler has been reset if needed
  • Check the programmer or timer is switched to "ON"
  • Check that the room thermostat on the wall is turned up and any batteries in it work
  • Make sure thermostatic and manual radiator valves are turned on full
  • Check the timer is set correctly
  • Check that any other gas appliances are working. If not then it may be a supply fault that you need to report to your gas supplier. 

If you've tried our tips and still have a problem, please take a look at our Repair Responsibility Tool. If it is a problem that Midland Heart have responsibility for, please contact us to report it.

Things to tell us when you call:

  • Have you identified any problems when carrying out the above checklist?
  • Do you have any form of secondary heating?
  • Do you have an immersion heater?
  • Are there frail and vulnerable occupants in the home such as young or elderly?