Thank you for supporting me

One of our customers recently got in touch with us just before her tenancy came to an end. She wanted to thank us for supporting her for over 10 years whilst she was living in one of our homes.

She explained that 11 years ago she was homeless with two children and she’s very grateful to have had great experiences with us since we offered her a place to call home.

Laura’s story

“I found myself and my two boys in difficulty after divorcing my husband, we had nowhere to go so I was really happy when you offered me a house. If Midland Heart hadn’t come along, I don’t know where we would have ended up or what would have happened to us.

Over the years you have been very fair as a landlord - especially when I experienced difficulties in my life. When I became disabled, I lost my job and experienced financial difficulties. You were brilliant! I called you and asked for help and your Money Advisor was fantastic. I just felt very lucky to have help.

I lived in my home for 10 years with my boys and we never had any issues. We we’re really happy there, it was great. We recently moved into a new home and although we were all sad to leave, I feel like we finished a chapter and now we’re starting a new one. I just wanted to say thank you because you really helped me, I can’t fault you“

-Laura

How can you support me?

We work hard to help all of our customers to live independently in their homes.  However, we understand that a change in circumstances can have a impact on many different areas in your life and that there are times where you may need some extra support from us.

We’re here to support you if you’re experiencing issues with your home, finances, neighbours or someone you live with.

Money Advice Service

If you’re struggling with your finances you call us on 0345 60 20 540 and have a chat with our income team. Depending on your circumstances, they can help you with benefits, budgeting, debt relief and foodbank referrals. You can also visit our managing my money page for lots of useful financial tips and information.

Aids and adaptations

If your health or ability changes we’ll do everything we can to help you to continue living independently in your home for as long as possible. We offer a range of services and some simple adaptations such as grab rails and ramps. We’ll work closely with you to find the options that best suit you. You can find out more about the process here.