Gas safety at home

2024 Gas Safety 11/07/2024

Gas Safety

We need to check your gas appliances regularly, to make sure you and your family are safe. Carbon monoxide poisoning, fires, gas leaks and explosions are some of the biggest dangers you can avoid with a gas safety check.

We have a legal duty to carry out annual gas safety checks on the gas appliances in your home, not allowing a gas safety check means you could be breaking your tenancy conditions.

Remember, if you get your gas service completed on the first appointment you’ll be entered into a monthly prize draw to win £50!

Gas safety tips

  • If you smell gas, call Cadent immediately on 0800 111 999. For more information, visit our webpage on what to do if you smell gas
  • Never try to fix anything gas related yourself
  • Make sure you know where your gas meter is located and how to turn off the gas in the event of an emergency
  • Never use a gas appliance if you think it’s not working properly
  • It's really important for you to test your carbon monoxide alarms at least once a month

What should I look out for?

You should contact us immediately if you notice:

  • Sooting or staining marks on or around the appliance
  • A yellow or orange lazy flame – not crisp and blue
  • A higher level of condensation than normal in the room where the appliance is installed
  • Anyone in your household suffering from drowsiness, headaches, nausea or pains in the chest when using a gas appliance.

If you notice any of these signs, you should:

  • Turn off the appliance immediately
  • Open the doors and windows
  • Call us straight away on 0345 60 20 540 or call Cadent straight away on 0800 111 999

What should I do if I smell gas?

If you smell gas, you should call Cadent on 0800 111 999 as soon as possible. Please don’t report it through our social media channels, as we won’t be able to pick this up quick enough.

For more handy information on gas safety in your home, you can visit our web page.