I’m one of your local estates officers for Handsworth and I'm part of our Estates Team here at Midland Heart.
We're responsible for ensuring your community is safe, clean and well maintained.
Our focus is on building safety, to reduce fire risk, and to manage environmental contracts such as grounds maintenance, communal and window cleaning and ensuring the communal washing area is well maintained.
We also each manage a specific geographical area which we refer to as our ‘patch’.
We complete regular inspections across our schemes and engage with partner agencies such as local councils and community groups to resolve any issues that are having an impact in your area.
Examples of cases we will deal with are:
- Fly tipping
- Pests & Vermin
- Communal areas
- Property fires or floods
- Abandoned vehicles or properties
- Grounds Maintenance enquiries
- Contract Management
- Boundary issues
If you have any concerns at all, please let us know by clicking one of the buttons below…
I’m one of your Rangers for Handsworth and I'm part of our Estates Team here at Midland Heart.
Our role is to help keep things clean and safe by:
- Removing fly-tipping, rubbish and other hazards from communal areas
- Working with tenants to prevent these issues where we can and identify the people responsible
- Carrying out small maintenance and repair jobs in communal areas, so they’re safe and secure for you
To see what else Rangers do, click on my colleague, Phil’s section.
Also, if you have any concerns at all, please let us know by clicking one of the buttons below…
I’m also one of your Rangers for Handsworth and a part of our Estates Team here at Midland Heart.
On top of the things Neill’s mentioned, Rangers also:
- Carry out routine safety checks including fire safety and legionella flushing
- Report any problems we find to the relevant teams or organisations to make sure that prompt action is taken to fix them
Our job is to keep your communal areas clean and safe but if you do have any concerns, please let us know by clicking one of the buttons below…
I'm Angela, Locality Manager for Midland Heart and I'm part of the Localities Team.
My role includes:
- Organising fortnightly walkabouts on the estate with various colleagues within Midland Heart, this includes door knocking to introduce ourselves and understand what matters to you.
- Meeting with local partners to provide the best possible service for you. This includes Local Councillors, Police, Derbyshire County Council.
- Ensuring any issues are identified and dealt with promptly.
If you have any concerns at all, please let us know by clicking one of the buttons below…
Antisocial behaviour
Here's a video, all about antisocial behaviour and how to report it to us. We're committed to doing our utmost to resolve ASB issues, so make sure you let us know so we can help.You can report an ASB issue to us by filling out this form or calling us on 0345 602 0540. We’ll provide advice and support before getting involved because this can often resolve things more quickly.
If that doesn’t work, then we’ll take further action, which can include:
- Helping you to come to an agreement through Restorative Justice
- Looking at resolving the problem by talking to your neighbours
- Issuing warnings to the people involved
- Asking neighbours to sign a Good Neighbour Agreement or Acceptable Behaviour Contract
- Seeking legal action against the person responsible for the ASB
To find out more about our approach to managing ASB, take a look at our ASB policy.
If you see someone committing a crime, please contact the police.
Community events and walkabouts
Your feedback's very important to us, so we're holding community events where you can come and speak to us.
One of the important things you've told us about is the litter problem. So we're having walkabouts to tackle this problem.
Pests and vermin
Finding pests in your home isn't nice, but there are things you can do to prevent and remove them safely. For more information on treating pest and vermin, please click here.
Abandoned vehicles
When vehicles are abandoned near our home it can be really inconvenient and take up valuable parking spaces. Watch our video to understand the difference between abandoned and nuisance vehicles and how we can help.
Money advice service
Our Money Advice service is only available to our customers, this includes customers living in any of our homes or schemes. Have a look at this video to find out about one of our customers experiences using our Money Advice service.
Fly-tipping and environmental hazards
Sometimes people dump their waste near our homes which can be a nuisance and potentially dangerous depending on the waste. Take a look at our video to understand how we can help resolve the problem.
