Customer News

Latest News

  • Ready-made happiness with a ready-made home

    A family of five who live in one of our innovative “modular” houses are so in love with their home that they’ve been talking to the BBC about it. Modular houses combine a steel frame with traditional building materials to create a ready-made house that’s built in a factory in sections then assembled on site using a huge crane.

    Added on 17th May 2019 |

  • Charity skydive boosts activities fund

    Customers and colleagues spent the bank holiday jumping from 1,300ft to raise money for Broad Meadow retirement scheme in Dudley. The team included the scheme’s manager, activities coordinator and one of the residents, with other residents.

    Added on 15th May 2019 |

  • Extracare scheme reaches out to combat loneliness

    One of our retirement living schemes in Coventry is helping to tackle social isolation by throwing open its doors to the local community. We’re calling on people living in and around Bevan Court in Cheylesmore to join our residents for coffee mornings, gardening and other activities.

    Added on 1st May 2019 |

  • Show off your bloomin' gorgeous garden!

    It’s National Gardening Week from Monday 29 April – Sunday 5 May and to celebrate, we want to see our customers’ gorgeous gardens! We’re running two competitions for our green-fingered customers with two £50 vouchers up for grabs – one for best scheme garden and one for best general needs garden – so that you can keep your back gardens blooming all through the summer.

    Added on 24th April 2019 |

  • Keeping yourself safe

    Sometimes things don’t always go to plan, so giving our colleagues the right equipment when they’re out and about on their own is crucial in keeping them safe. We supply all of our lone workers with the Soloprotect Identicom devices. Before each visit, they leave a message stating their location and can raise an alarm if they are in danger. We also provide colleagues with personal safety training to ensure they know what to do if they have concerns about a situation

    Added on 9th April 2019 |

  • Making improvements together

    We have lots of ways for customers to get involved at Midland Heart and are always looking for new people to take a fresh look at the homes and services we provide to you. Our dedicated Customer Scrutiny Team works with a group of involved customers to help shape and improve the work we do. From piloting new services to mystery shopping, there is something for everyone depending on your interests.

    Added on 2nd April 2019 |

  • Julia's story

    Flexibility is key to help Julia Bailey manage a busy work life with a hectic home schedule. Julia, HR Shared Services Manager, manages a team who deal with HR queries from colleagues across Midland Heart. If she didn’t have enough on a plate, Julia is also mother to three young children.

    Added on 28th January 2019 |

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