The 11 o'clock morning wave was a particularly fun occasion at one of our retirement living schemes thanks to the participation of 100 different characters spotted in the grounds.
Added on 28th August 2020 |
We're launching personalised safe and well checks for our customers who are most at risk from fire in their own homes.
Added on 19th August 2020 |
A mini makeover at one of our block of flats has been welcomed by residents who worked with our estates team to choose the contemporary new look.
Added on 14th August 2020 |
Find out how you can get involved in helping us shape our services for customers - there are lots of different ways to join the team depending on the topics you are interested in and how much time you can offer.
Added on 31st July 2020 |
We listen to what our customers tell us about our services and use their feedback to change what we do. In the past two years more than 76 actions have been taken, or are being taken, following recommendations made by customers involved in our scrutiny activities.
Added on 30th July 2020 |
Thousands of pieces of customer feedback and the hard work of our "involved customers" are helping us to shape our services including repairs, fire risk assessments and diversity in our retirement living schemes.
Added on 29th July 2020 |
Our group of involved customers – who volunteer their time, skills and experience to help shape services for all our customers – have risen to the challenge of the new ways we are having to work.
Added on 28th July 2020 |
National Scrutiny Week gets underway today and we're highlighting the essential role our involved customers play in helping us shape services for the benefit of all tenants.
Added on 27th July 2020 |